Account

Payment

You update your payment details under Plans & Payment in your account.  Sign in to your account to get started.

For instructions, see Update your credit card and billing information.

You change your payment method under Plans & Payment in your account. Sign in to your account to get started.

Lean how to easily switch between a credit card or PayPal.

If your original payment failed or you missed a payment, you can update your payment details by signing in to your account.

Learn how to reinitiate a payment.

Learn how to redeem your Adobe purchase so you can download and install your app.

If you registered your product or purchased from Adobe.com, view your order history on your Plans & Products page.

Otherwise, if you have the product packaging or a redemption code from a reseller, see Find your serial number.

Billing issues

If your bill is more than you expected, it could be because a promotional price ended, a trial version automatically rolled over to a paid membership, or the membership price increased in your region.

Learn more about why you were charged a higher amount.

If there are two similar charges on your bill, it could be due to several reasons. For example, you might have purchased products separately on different Adobe IDs using the same card. 

Learn more about why there might be two similar charges on your bill.

You might have forgotten to cancel a trial version, which converted to a regular subscription after the trial period. Or, you might have subscribed to a service a year ago, such as PDF Pack, and the subscription renewed.

Learn more about why there might be a charge from Adobe on your bill.

You could have received a payment reminder for many reasons. For example, you have more than one subscription, or your credit card expired and could not be charged. 

Learn more about why you received a payment reminder.

Occasionally, a web browser conflicts with our accounts page. Try using a different browser to edit your credit card information. Also, you cannot update your credit card information on the renewal or billing date. 

Learn more about why you can't update your credit card information and how to fix it.

Orders and receipts

See how to cancel your membership (subscription) and learn about refunds and early termination fees:

Your billing history is available when you sign in to your account.  For instructions, see Find and print your invoice.

Learn how to troubleshoot when you did not receive an expected email from Adobe about your subscription or purchase.

Account security and privacy

You can use your mobile phone number for account recovery when you forget your password. To add your phone, sign in to your account, and switch to the Security & Privacy tab. For instructions, see Use your phone number for account recovery.

Learn how to make your account more secure by setting up two-step verification.

If you have allowed third-party applications to access your Adobe ID account information, you can revoke the access.

Learn what machine learning is, how it is helpful, and how you can turn it off if you want. See the Machine learning FAQ.

Plans and membership

Sign in and activate

You can install your Adobe app on up to two computers. If you want to install it on a third computer, you'll need to deactivate it on one of your previous machines. See On how many computers can I install my apps.

Open the app, and select Help > Sign In. Sign in using your Adobe ID, or if you haven't created an Adobe ID yet, click Get an Adobe ID. For step-by-step instructions, see Activate and deactivate Adobe products

You deactivate an application by choosing either Help > Sign out or Help > Deactivate.  Learn how:

Change, renew, or update plan

You can change plans on the Plans & Products page of your account. Sign in to your account to get started. For instructions, see Change your Creative Cloud plan.

Learn how to cancel your membership or subscription:

Learn how to convert your trial software to a paid membership or subscription:

Student or teacher plans

Find out if you qualify for a student or teacher discount for Adobe products.

Your submission process depends on your region:

After you graduate from school, you can take advantage of the education discount for one more year.

Learn how to renew your student discount.

No longer eligible for a student discount? Learn how to change your Creative Cloud plan.

Learn how to redeem your product using your product code.

Trials

Trial length can vary depending on the product and your region. A trial period begins as soon as you download the software. Learn more about using Adobe trial software

A trial period begins as soon as you download the software. Learn more about using Adobe trial software

Does your Creative Cloud app display a message that it is a trial version (or that your trial expired)?  Learn how to stop Creative Cloud apps from opening in trial mode

Profile, ID, and Password

Adobe ID and password

Access your Adobe ID account online, and sign in with your Adobe ID (your email address) and password.

If you have a Creative Cloud account, you can also access your account via the Creative Cloud desktop app.

Your Adobe ID is the email address you used when you first subscribed or purchased an Adobe app or service. If your primary email address isn't working, try a different email account. Learn how to reset your Adobe ID.

If you forgot your password or get the error “Adobe ID and password don’t match,” you can reset your password with your Adobe ID (usually your email) or your phone number. Learn how to reset your password.

You can change your password using your Adobe ID or phone number. Learn how to change your password.

Always use the same Adobe ID (email address) when you purchase a new membership, plan, product, subscription, or service from Adobe.

If you think you have multiple Adobe IDs associated with different email addresses, or are unclear which email address is associated with your membership or purchased product, contact us.

Update profile and email

Update your Adobe account with your new email address. Learn how to create or update your Adobe ID.

Learn how to use your phone number for account recovery.

If you've moved to a different country since you purchased your Adobe subscription or product, contact us to update your address.

Learn how to change the billing address associated with your Adobe account.

To change your account profile, sign in to your account, and switch to the Profile tab. For instructions, see Update your profile details.