Troubleshooting & help

You can download your app from the Creative Cloud website. If prompted, sign in to your Adobe account, then click either Download or Install for your app. For more information, see Download your Creative Cloud apps.

For solutions to a "failed to install" error, see Error: "Failed to install" Creative Cloud desktop app. To resolve other download, installation, and update issues, see this download and install troubleshooting guide.

Yes! You can download trial versions of any Creative Cloud app from the Creative Cloud apps catalog. Sign in with an Adobe ID and password to download a trial. For detailed instructions, see Download and install a Creative Cloud trial.

Read these simple solutions to common Adobe ID and sign in issues to regain access to your account.

You can install Substance Painter and other Creative Cloud apps on up to two computers. If you want to install it on a third computer, deactivate it on one of your previous machines. Learn more about activating and deactivating Creative Cloud apps.

Sign in to your Adobe account. Then click Change for Current password and follow the onscreen instructions. Forgot your password? Learn how to reset and change it.

Switching Creative Cloud plans is easy. Follow these step-by-step instructions to upgrade or change your plan.

Converting your trial to a paid membership is easy. Follow these step-by-step instructions to upgrade and start your membership.

If you cancel your membership, you still have access to Creative Cloud member free benefits and any files you saved to your device. You won't have access to apps or most services and your cloud storage will be reduced to 2 GB. Learn how to Cancel your Creative Cloud membership and understand the Adobe subscription terms.

Substance 3D Painter has all the tools you need to texture your 3D assets, from advanced brushes to Smart Materials that automatically adapt to your model.

Substance 3D Painter is designed to make painting and texturing 3D models quick and easy, while Photoshop is focused on creating 2D images. 

You can start by checking the documentation, and if you don't find an answer to you question you can ask the community and the team in the Painter community forum!

In Substance 3D Painter you can find a few assets you can start working with, so you can get started using the software quickly.  You can find many assets on the Substance 3D assets platform, and find some assets created by the community on the Substance 3D Community assets platform

You can also create your own 3D assets in other software tools and import them in Painter.

Substance 3D Painter needs a powerful system to work at its best. Check the technical requirements documentation to make sure that your system is compatible.

Learn more about what baking is and how to bake your maps in Substance 3D Painter in this article.

Learn more about exporting your files to use in other 3D software in this article about exports.

You can run multiple instances of Substance 3D Painter if you need to.