- Captivate User Guide
- Get to know Captivate
- Adobe Captivate releases
- Adobe Captivate 13
- Adobe Captivate 12
- Project setup
- Import from PowerPoint
- Generative AI in Captivate
- Generative AI overview
- Generate text
- Generate images
- Generate avatar
- Generate transcripts
- Add and edit text
- Add and edit images
- Add and edit media
- Interactive components
- Create quizzes
- Add widgets
- Interactions and animations
- Enhance your e-learning project
- Simulation projects
- Timeline and TOC
- Review and collaborate
- Preview and publish
- Accessibility
- Design options in Adobe Captivate
- Additional resources
This article addresses common issues and their solutions for creating project reviews in Adobe Captivate. It also includes frequently asked questions about the review, commenting, and collaboration workflows.
Topics in this page:
Here are some common issues and their solutions while creating a project review in Captivate.
To create reviews, your organization's IT team must whitelist the following URLs:
- comments.adobe.io
- cc-collab.adobe.io
- cc-api-storage.adobe.io
- captivate.adobe.com
- ccassetreview.adobe.io
- comments.adobe.io
- invitations.adobe.io
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You maybe required to clean preferences for Captivate. Begin by quitting the application.
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Go to the e-learning assets folder on your system:
- For Windows: C:\Users\Public\Documents\Adobe
- For macOS: /Users/<user>/Documents/Adobe
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Rename the folder to eLearning Assets_old.
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Go to the following path:
- For Windows - C:\Program Files\Adobe\Adobe Captivate\utils
- For macOS - /Applications/Adobe Captivate/utils/CleanPreferencesMac/CleanPreferencesMac
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Select the appropriate CleanPreferences file for your operating system (macOS or Windows), depending on the machine you are using.
If you are connected to a corporate network, you may need to disconnect from the VPN to determine if network restrictions are causing the issue. This step helps identify whether specific URLs need to be whitelisted by your organization's IT team. To ensure assets load correctly, provide the following URLs to your IT department for whitelisting:
- https://captivate-assets.adobe.com
- https://cp-assets.adobe.com
- https://cc-api-cp.adobe.io
- https://cc-cp-asset.adobe.com
- elearning.adobe.com
- https://cpassets.adobe.com/*
- https://elearningassets.adobe.com/
Other URLs to be allowed
In some network environments, certain URLs might be restricted, leading to issues accessing the review functionality. To ensure seamless operation of this feature, it is crucial to allow specific URLs/domains. The following URLs must be added to the allowed list of URLs by your IT or security team if you want to share a project for review.
You can download the complete list of fully qualified URLs and domains here:
Scarica
Adobe hosted domains:
- *.adobe.com
- *.adobe.io
- *.adobecc.com
- *.adobecces.com
- *.adobeccstatic.com
- *.adobedtm.com
- *.adobeexchange.com
- *.adobegenuine.com
- *.adobegov.com
- *.adobe-identity.com
- *.adobejanus.com
- *.adobelogin.com
- *.adobeoobe.com
- *.adobeprojectm.com
- *.adobesc.com
- *.adobesc.com
- *.adobe-services.com
- *.adobess.com
- *.adobesunbreak.com
- *.adobetag.com
- *.behance.net
- *.ftcdn.net
- *.typekit.com
- *.typekit.net
- slp-statics.astockcdn.net
- *.arkoselabs.com
Region dependent:
- platform-cs-jpn3.adobe.io
- ims-na1.adobelogin.com
- federatedid-na1.services.adobe.com
- adobeid-na1.services.adobe.com
Region dependent: The user's request will be fulfilled using the closest available service instances, tailored to their geographical location, whether it's in Japan, the US East Coast, Europe, or elsewhere
- Private: Only invited people can access the private review. (Uninvited users can request access to a private review.)
- Public: Anyone with the review link can view and comment. (Authentication is required before access to the project review.)
Users are allocated 100 GB of storage in assets.adobe.com.
The maximum storage allocation prevails when users have licenses for multiple Adobe products. For example, if a user has procured licenses for Captivate (100GB) and any Creative Cloud product (100GB), the user gets 100 GB and not 200 GB.
No, the storage allocations from different Adobe products do not combine. Instead, users receive the maximum storage allocation available among the licensed products.
To create a review, you do not require the Adobe Creative Cloud application or any additional cloud storage service. You are allocated 100 GB of Creative Cloud storage along with the Captivate license.
You can add as many as required.
For any content change, you must update the review – you must perform this activity explicitly to reflect changes to the URL. Any changes in the review panel do not require an Update review.
New links are created only when a new review is created. Update review always updates the content to the existing URL. Each review has a unique URL.
There is no limit. If there isn’t enough storage, the review will fail during creation.
Unmapped comments can occur in two scenarios:
- After an Update Review: If a slide is deleted during an update review, any comments made on that slide become unmapped.
- Before selecting play during runtime: Comments added before the project playback starts are considered unmapped (project-level comments). However, note that if autoplay is enabled, reviewers cannot add project-level comments.
When toggled off, it displays comments on the selected slide. You can manually change viewports for devices by choosing the device icons. When toggled on, it displays all comments across the project and all viewports.
They will be notified on assets.adobe.com and via email notifications.
They are stored in assets.adobe.com storage.
Comments are removed from the review and moved to assets.adobe.com.
Public is the default access type, and the URL does not change.
At least one comment from a reviewer must be listed in the filter.
After implementing filters, only parent comments are visible. A parent comment is the initial comment that has subsequent replies.
Navigate to the slide and add your comments in the comment panel on the right.