As Adobe Connect Meeting room does not open in Chrome, Firefox, Safari, and Edge browsers, and prompts users to use the add-in.

If Flash Player is not installed or is disabled, Adobe Connect meeting room does not open in a browser. Instead, it prompts to install the Adobe Connect add-in.

To launch a meeting in the browser window, install and enable the Flash Player in your browser.

Flash Player in Google Chrome

  1. Open chrome://settings/content from the address bar, to access the Chrome Content Settings.

  2. In the Content Settings, search for Flash and select Allow sites to run flash.

    Alternatively, use the manage exception option to allow Flash for your Adobe Connect domain only.

  3. Open Chrome://components. To update the Flash plug-in, click Check For Updates.

    Update Flash in Google Chrome browser
  4. Relaunch the Chrome browser and the Adobe Connect meeting.

Flash Player in Mozilla Firefox

  1. Open about:addons in the browser address bar.

  2. On the Plug-ins page, select Always Activate for Shockwave Flash. If the plug-in is not available, download it from here.

    Activate and enable Shockwave Flash in Firefox browser
  3. Relaunch the browser and the meeting room.

Flash Player in Safari

  1. Click the Safari menu in the upper-left corner and select Preferences.

  2. In the Preferences dialog box, click Security and select Plugin Settings.

  3. In the Plugins Settings, activate Flash Player. If the plug-in is not available, download it from here.

    Enable Flash Player in Safari browser
  4. Relaunch the browser and the meeting room.

Flash Player in Microsoft Edge

  1. Open browser settings and click View Advanced Settings.

     

  2. In the Advanced Settings, search for Use Flash Player, and turn it on using the slider. If the plug-in is not available, download it from here.

    Enable Flash Player in Microsoft Edge browser
  3. Relaunch the browser and the meeting room.

Flash Player in Internet Explorer

  1. Click the Gear icon in the upper-right corner and click Internet Options.

  2. In the Internet Properties, open the Programs tab and select Manage Add-ons. Enable Shockwave Flash Object. If the plug-in is not available, download it from here.

    Enable Flash Player in Internet Explorer browser
  3. Relaunch the browser and the meeting room.

If the Adobe Connect meeting still does not open in the browser, append ?launcher=false at the end of the meeting URL. For example, if your meeting URL is "meetingroom.example.com", then open "meetingroom.example.com/?launcher=false".

If the issue continues to persist, contact the Adobe Connect Support team here.

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