Problems downloading Adobe software using Akamai Download Manager (Akamai NetSession Interface) usually fall into one of these categories:
If you encounter any of these problems, try the following solutions, in order.
Akamai can't install if your computer doesn't use a supported OS and browser.
In addition, do the following to ensure successful downloads:
Restart the Adobe product download.
Keep the Akamai browser window open until the download is complete. If you close the Akamai browser window prematurely, the download fails and it's necessary to start over.
If you think your download has stalled, make sure that it isn't paused. Look at the Akamai browser window and if it says Paused, click the Resume button .
If after trying steps 1 through 3 you still can't download with Akamai, use the direct download links to get your software.
Important: Make sure that you use a browser that does not have a limit on the size of file downloads. For example, use Mozilla Firefox 3.x or Internet Explorer 8.
In the Akamai NetSession Interface, click the link to download the product directly.
By default, Akamai automatically starts the product installation as soon as the download is complete. If installation doesn't start automatically, do the following: