Problem: An error occurred while trying to create a mail document

When you try to send a PDF as an attachment using Acrobat DC on macOS Mojave, you see the following error message: “An error occurred while trying to create a mail document”.

Error while creating a mail document

On macOS Mojave, when you first install Acrobat DC, you get a prompt to provide permissions to Acrobat and default mail client (mail or Outlook). If you deny the permissions that time, you see this error message while sending PDFs as attachments.


To resolve the problem, try the following steps:

  1. Click the Apple icon at the upper-left corner of the screen and then choose System Preferences.

    Choose System Preferences
  2. In the System Preferences dialog box, choose Security & Privacy.

    Security & Privacy
  3. In the Security & Privacy dialog box, do the following:

    1. Click the Privacy tab.
    2. Choose Automation in the left pane, and then select the Mail or Outlook check box under Adobe Acrobat in the right pane.
    Security & Privacy settings
  4. Close Acrobat, and relaunch it.