Troubleshooting & help
You can download your app from the Creative Cloud website. If prompted, sign in to your Adobe account, then click either Download or Install for your app. For more information, see Download your Creative Cloud apps.
For solutions to a "failed to install" error, see Error: "Failed to install" Creative Cloud desktop app. To resolve other download, installation, and update issues, see this download and install troubleshooting guide.
Yes! You can download trial versions of any Creative Cloud app, including Bridge, from the Creative Cloud apps catalog. You'll need to sign in with an Adobe ID and password to download a trial. Learn how to download and install a Creative Cloud trial.
You can install Bridge and other Creative Cloud apps on up to two computers. If you want to install it on a third computer, you'll need to deactivate it on one of your previous machines. Learn more about activating and deactivating Creative Cloud apps.
Sign in to your Adobe account. Then click Change for Current password and follow the onscreen instructions. Forgot your password? Learn how to reset and change it.
Switching Creative Cloud plans is easy. Follow these step-by-step instructions to upgrade or change your plan.
Converting your trial to a paid membership is easy. Follow these step-by-step instructions to upgrade and start your membership.
If you stop your membership, you still have access to Creative Cloud member free benefits and any files you saved to your device. You won't have access to apps or most services and your cloud storage will be reduced to 2 GB. Learn how to Cancel your Creative Cloud membership and understand the Adobe subscription terms.
Yes. You can manage the cache by either purging it or adjusting the preferences to control its size and location.
Beginning with the October 2017 release of Bridge, a new Output workspace has been introduced to generate PDF contact sheet natively in Bridge. Get the instructions to create a PDF contact sheet in Output workspace.
The existing Adobe Output Module (AOM) plug-in is no longer supported in Bridge 2018. If you're using Bridge 2017 or earlier, you can download the Adobe Output Module (AOM) plug-in and get installation instructions.
To check your current Bridge version, choose Help > About Bridge from the menu bar.
To update to the latest version of Bridge, see Update Creative Cloud apps.
Bridge crashes if you are using earlier versions of Mac OS X El Capitan with specific external display settings. Follow the solutions in this troubleshooting guide to resolve the issue.
Try the solutions in this troubleshooting guide to resolve sluggish performance or system errors, freezes, and crashes.
If you are on a Mac and Bridge isn't recognizing your camera or other device, see this troubleshooting guide for solutions.
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