When trying to upload a CSV in Adobe Captivate Prime, you see the following error message.
The error happens if the data present in the specified column exceeds the character limit that is defined for the column.
You are unable to upload a CSV because the first column displays a special character when mapping the columns.
The issue occurs when the CSV is saved as a UTF-8 format in Excel. When you save a CSV in Excel as UTF-8, the file is saved in a UTF-BOM format. You can either verify this using Notepad++ or when you upload a CSV to Prime, while mapping the columns, the first column displays a special character.
You are unable to upload a CSV because CSV processing has failed. You see the error message below:
This issue occurs if there is a user who is already present in the system with the same email address or UUID.
Accounts on which UUID is not enabled.
In this scenario, there are two reasons for this error:
For UUID-enabled accounts, this issue can occur if a user has been assigned a UUID that is already being used by another user on the account or if the user has a different email address.
For example, let there be two users, A and B, with email addresses, firstname.lastname@example.org and email@example.com with UUID 1 and 2 respectively.
Now, if you upload a CSV that has user A's UUID as 3 and user B's UUID as 2, then you will see an error.
To resolve this issue, you must have the same email address and UUID for the user on the CSV and the system.