Error 1002: Creative Cloud desktop app failed to update

If you receive the error message "Creative Cloud desktop app failed to update (Error code:1002)" while updating the Creative Cloud desktop app, try these solutions in the given order:

1. Click Retry to try installing the update again.
2. Restart your machine and then try to update the Creative Cloud desktop app.
3. For macOS users only: 
   
   1. Using Terminal, run ls -ld /tmp.
   2. If the result reads lrwxrwxrwt specifically the last digit is t, then run the sudo chmod -h -t /tmp command.
   3. Click Retry to try installing the update again.
4. Uninstall the Creative Cloud desktop app. 

• Windows: To uninstall the Creative Cloud desktop on Windows, see Uninstall the Creative Cloud desktop app on Windows.
• macOS: To uninstall the Creative Cloud desktop on macOS, see Uninstall the Creative Cloud desktop app on Mac.

       Then download and reinstall the Creative Cloud desktop app.