Uninstalled apps appear as up-to-date

Last updated on Oct 14, 2026

Learn what to do when the uninstalled apps appear as up-to-date in the Creative Cloud desktop app.

The Creative Cloud desktop app may show uninstalled apps as "Up to date" even when they aren't installed on your computer. This can prevent you from reinstalling them. This issue occurs when the Creative Cloud desktop app doesn't correctly detect that an app has been uninstalled.

App wasn’t uninstalled using the uninstaller

If you didn't use Adobe uninstallers to remove Creative Cloud apps, they may still appear as updated in the Creative Cloud desktop app. To fix this, use Adobe uninstallers to remove your Creative Cloud apps properly.

In the Windows search bar, enter Control Panel and press Enter.

In the Control Panel window, select Programs > Programs and Features.

In the list of installed programs, right-click the app you are having the issue with and select Uninstall.

Follow the on-screen instructions to uninstall the app.

opm. db file is corrupted

Due to a corrupted opm.db file, an uninstalled app may appear as updated in the Creative Cloud desktop app. To resolve this, delete the opm.db file from your computer. When you reopen the Creative Cloud desktop app, it will automatically create a new, uncorrupted file.

Close the Creative Cloud desktop app.

Open File Explorer and navigate to the OOBE folder: C:\Users\[username]\AppData\Local\Adobe\OOBE.

In the OOBE folder, right-click the file named opm.db and select Delete.

Select the Creative Cloud icon in your Windows taskbar to open the Creative Cloud desktop app.

Select the Account icon in the upper-right corner, and then select Sign out.

The Account menu button available at the top-right corner provides the option to sign out from your Creative Cloud desktop app. — Signing out of the Creative Cloud desktop app also signs you out of your Creative Cloud apps.

Sign back in to the Creative Cloud desktop app.

Check if you can now install the previously affected apps.

Close the Creative Cloud desktop app.

Press command + spacebar to open the Spotlight Search.

In the Spotlight Search window, enter ~/Library/Application Support/Adobe/OOBE and select the OOBE folder from the search results.

In the OOBE folder, right-click the file named opm.db and select Move to Bin.

Select the Creative Cloud icon in the macOS menu bar to open the Creative Cloud desktop app.

Select the Account icon in the upper-right corner, and then select Sign out.

Sign back in to the Creative Cloud desktop app.

Check if you can now install the previously affected apps.

Creative Cloud desktop app needs to be updated

You may encounter this issue if your Creative Cloud desktop app is outdated. To resolve the issue, update your Creative Cloud desktop app.

Go to the Creative Cloud download page and select Download Creative Cloud.

Double-click the downloaded file to begin installation:

macOS: Creative_Cloud_Installer.dmg
Windows: Creative_Cloud_Set-Up.exe

Follow the on-screen instructions.

After the installation, sign in to your apps again.

Creative Cloud installation is glitched

An issue with installing a Creative Cloud desktop app can cause uninstalled apps to appear as updated. To resolve this, perform a clean installation of your Creative Cloud desktop app.

Caution

This process will remove all Adobe Creative Cloud apps and data. Before proceeding, make sure to back up any important files.

Download and run the Adobe Creative Cloud Cleaner tool.

Follow the tool's instructions to remove all Adobe apps.

Restart your computer.

Download and install the Creative Cloud desktop app again.

Open the Creative Cloud desktop app.

If the issue persists, try restarting the Creative Cloud desktop app and verify that the app is available for installation.