Adobe Drive CC is Incompatible with Creative Cloud 2017 or later versions of desktop apps

Adobe Drive CC is incompatible and not supported when using in workflows with CC 2017 or later versions of the Photoshop, Illustrator, InDesign, InCopy, or Adobe Bridge desktop apps.

Adobe Drive will continue to work with previous versions of the supported CC desktop apps.

Examples of known issues

  • Checking in managed files from within the CC 2017 desktop apps fails (crashing or files not checked in)
  • Editing assets offline results in desktop apps unexpectedly shutting down
  • Unable to connect to a DAM upon restart of your computer


By default, when you install a new Creative Cloud 2017 app it removes the previous versions of the app on your computer. If you want to move to the CC 2017 desktop apps and want to continue to use Adobe Drive, you can choose to keep previous versions of the applicable CC desktop apps installed. To do this, from within the Creative Cloud desktop app, click Advanced Options and deselect the Remove old versions check box in the update confirmation dialog box.


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