Sign in to your Adobe account.
You can easily view the cases you have started with Adobe Customer Care by signing in to your Adobe account. From here, you can upload files or add a message to an existing case and view a history of all cases.
In the Support history page, under Support cases, select the case you want to modify.
Do any of the following:
You can upload files up to 10 MB. You cannot upload DLL or EXE files.
Click Submit to update the case.
You can only view closed cases. You cannot modify or reopen a closed case.