Open the Creative Cloud desktop app. (Select theicon in your Windows taskbar or the macOS menu bar.)
Solve Adobe account sign-in issues
Trouble signing into your Adobe account? Find simple solutions to common sign-in issues.
Forgot your Adobe password?
Learn how to reset or change your Adobe password.
Note: Your password is case-sensitive, so be sure to enter uppercase and lowercase letters carefully.
If you entered the wrong Adobe account email address, you might get the error "We couldn't find an account with that email address." Select Find your account on the sign-in screen. Then follow the onscreen instructions to recover your email address.
Are you receiving verification codes on your old phone number?
If you don't have access to your old phone number, select Use another method to receive the code in the sign-in screen. Then follow the onscreen instructions to send the code to your Adobe account email address.
Made a typo in your Adobe account email address?
If you entered a wrong Adobe account email address, you might get the error "We couldn't find an account with that email address." Follow the instructions on the sign-in screen to recover your email address.
Follow these steps to change your Adobe account email address:
If you still need help signing in, select the Chat icon on the lower right, and then select "Need help signing in?".
Can't sign in with your social media accounts?
If you're unable to sign in to your Adobe account with your Facebook, Google, or Apple account, try these solutions.
Locked out and can't access your Adobe account?
If you're facing trouble accessing your Adobe account, wait for some time before trying to sign in.