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Notes, chat, Q&A, and polls in Adobe Connect meeting

  1. Adobe Connect User Guide
  2. Introduction
    1. What's New in Adobe Connect
    2. Adobe Connect meeting room basics
    3. Adobe Connect Capabilities in HTML Client
    4. Adobe Connect application for desktop
    5. Adobe Connect technical specifications and system requirements
    6. Keyboard shortcuts in Adobe Connect
  3. Adobe Connect Meeting
    1. Adobe Connect meeting room basics
    2. Start, attend, and manage Adobe Connect meetings and sessions
    3. Adobe Connect application for desktop
    4. Adobe Connect pre-meeting diagnostic test
    5. Adobe Connect Central home page
    6. Share content during an Adobe Connect meeting
    7. Update and manage Adobe Connect meetings
    8. View meeting reports and analytics data
    9. Notes, chat, Q&A, and polls in Adobe Connect meeting
    10. Accessibility features in Adobe Connect
    11. Keyboard shortcuts in Adobe Connect
    12. Create virtual meeting rooms and arrange layouts
    13. Breakout rooms in Adobe Connect meetings
    14. Manage meeting attendees in Adobe Connect
  4. Adobe Connect administration and maintenance
    1. Enabling Adobe Connect HTML client
    2. Enabling single sign-on in Adobe Connect
    3. Change the timeout period
    4. Configure audio providers for Universal Voice
    5. Create and import users and groups in Adobe Connect
    6. Enhance Adobe Connect account security
    7. Generate usage reports in Adobe Connect Central
    8. Administer and manage Adobe Connect accounts
    9. Manage users and groups
    10. Set permissions for library files and folders
    11. Back up user data, database, and settings of Adobe Connect server
    12. Build custom reports from Adobe Connect database
    13. Maintain disk space and clean cache on an Adobe Connect server
    14. Manage and monitor Adobe Connect server logs
    15. Start and stop Adobe Connect services
  5. Adobe Connect Events
    1. About Adobe Connect Events
    2. Manage Adobe Connect Events
    3. Attend Adobe Connect Events
    4. Create and edit Adobe Connect Events
  6. Adobe Connect Training and Seminars
    1. About Adobe Connect courses and curriculum for training
    2. Conduct trainings with Adobe Connect
    3. Create and manage seminars
    4. Create training courses in Adobe Connect
    5. Create and manage training curriculum in Adobe Connect
    6. About Virtual Classrooms in Adobe Connect
    7. Adobe Connect reports to monitor training features
    8. Participate in Adobe Connect training sessions and meetings
    9. Closed captioning in Adobe Connect
  7. Audio and video conferencing in Adobe Connect
    1. Audio in Adobe Connect meetings
    2. Record and play back Adobe Connect meetings
    3. Video in Adobe Connect meetings
  8. Manage user content in Adobe Connect
    1. View reports and usage information about uploaded content
    2. Work with content in the Content library
    3. Work with Adobe Connect library files and folders

 

Learn how to use the various Adobe Connect pods to collaborate better in your virtual meetings and remote sessions.

In a virtual session, the participants collaborate and share content. Adobe Connect enables collaboration in a myriad of ways, for example taking notes, chatting, question-answer sessions, polling, sharing content, and so on.

You can share many supported file types, documents, and presentations. You can also share your desktop screen, whiteboards, weblinks, and files. For more information, see Share content in a meeting.

Take notes in a meeting

Hosts and presenters use the Notes pod to take meeting notes that all attendees can see. The meeting notes remain visible in the pod throughout the meeting or until a presenter edits them or displays different notes. A host can hide the Notes pod, or switch to a different room layout that does not include the Notes pod.

When you type a message in the Notes pod in a particular layout, the same text appears in other layouts that contain the same pod. With the Add New Notes option, you can create a unique instance of a Notes pod that appears only in one layout.

Hosts and presenters can use the Notes pod in several ways:

  • Create a single, persistent note that is visible to attendees during the entire meeting.

  • Create multiple Notes pods to display different notes.

  • Share the contents of a Notes pod through email or export to a text file.

Piezīme.

Adobe Connect administrators can change pod, sharing, and other settings to adhere to standards for governance. These settings affect the layout of meeting rooms and what you can do in meeting rooms. For more information, see Working with compliance and control settings.

Create a Notes pod

A host can create and display multiple Notes pods, each with its own text. You can use different Notes pods for different layouts and meetings.

  1. From the menu  at the top of the title bar, select Notes > Add New Notes or, choose Create New from the options menu   in the upper-right corner on an existing note.

  2. If necessary, rename, move, and resize the Notes pod.

Add a note to a Notes pod

  1. As a host or presenter, click anywhere inside the Notes pod.
  2. Type the text that you want to appear in the Notes pod.

Edit note text

A host, presenter, or participant with enhanced rights can edit the text in a Notes pod. (See Assign enhanced participant rights.) All changes are immediately visible to attendees.

  1. Click in the Notes pod to select the text that you want to edit.
  2. Edit the text, or change size, style, and color using the options at the top of the pod.

Select which Notes pods to display

A host or presenter can choose which notes to display.

  1. Do either of the following:
    • Choose Notes from the menu  at the top of the title bar. 

    • Select the name of the note you want to display, or click the menu  in a Notes pod, click Select Notes, and select the name of the note you want to display.  

Rename a Notes pod

If you are a host, you can rename a Notes pod after creating it.

  1. To re-name a note, double-click the name in the pod and type a new one.  

Delete a Notes pod

  1. Choose Manage Pods from the menu   at the top of the title bar.

  2. Do one of the following:

    • To edit the name of any of the pods, select them from the list, and click Edit ().
    • To delete the pods, select them from the list, and click Delete ().
    • To locate all unused pods, click Select Unused. Any unused pods are highlighted in the list on the left. Click Delete () if you want to remove the unused pods.
  3. Click Done to close the Manage Pods dialog box.

Insert Hyperlink in Notes

To insert a link, follow these steps:

  1. Place the cursor at the appropriate location or select the required text.

  2. From the toolbar on the top, click the Hyperlink icon  . The Insert Hyperlink in Notes dialog box opens.

  3. Type text to Text field and URL address to URL Path field.

    An illustration how to insert Hyperlink in Notes
    An illustration how to insert Hyperlink in Notes

  4. Click Done.

Piezīme.

Insert Hyperlink in Notes option is only available for HTML clients.

Export notes to a text file or email

Hosts can export the contents of a Notes pod.

  1. Choose  > Export in the upper-right corner.

  2. Select Save As RTF to export the contents in a text file. Alternatively, select Email to send the contents to recipients over email.

Chat in meetings

Use the Chat pod to communicate with other attendees while a meeting is in progress. If you have a question and do not want to disturb the meeting flow, you can send a chat message to another meeting participant. For example, when you first enter a meeting room, you can introduce yourself by sending a chat message to everyone in the room.

As a presenter, you can use multiple Chat pods simultaneously. Chat pods can display content either to everyone or only to presenters (in the Host and Presenter Area).

Chat pod content persists in a meeting room until deleted. If you want to preserve the content for future use, send the content through email.

Piezīme.

Adobe Connect administrators can change pod, sharing, and other settings to adhere to standards for governance. These settings affect the layout of meeting rooms and what you can do in meeting rooms. For more information, see Working with compliance and control settings.

Send public or private chat messages

Use the Chat pod to compose a chat message and address it to a specific participant, to all presenters at the meeting, or to all attendees.

  1. By default, everyone can view the chat messages. The hosts and presenters can add more tabs to do a private chat by clicking Add a tab   at the top of the Chat Pod. You have an option to choose among Hosts, Presenters, or any attendee.

    At the top of the Chat pod, tabs appear that let you view different conversations.

    Chat pod
    At the top of the Chat pod, tabs let you view different conversations.

  2. Click the text box in the Chat pod and compose your message.

  3. Do one of the following:
    • Click Send  at the right of the text box. 

    • Press Enter or Return.

      Your name, the addressee name, and your message appear in the Chat pod.

Use sound alerts for new chat messages

The Chat pod can generate a sound to alert a user, if two chat messages are more than five seconds apart. This option is available individually for each Chat pod and is specific to a meeting room. It is remembered across all the meeting sessions of a meeting room.

Enable sound alerts in the Chat pod for new messages.
Enable sound alerts in the Chat pod for new messages.

Clear messages from a Chat pod

Chat pod messages are persistent and are available in different instances of the same meeting room. When an empty Chat pod is required in a meeting, a Host can irreversibly clear all messages for all attendees. Hosts can also hide a Chat pod and create a new pod. You cannot retrieve the cleared chat messages.

  1. In the upper-right corner of the Chat pod, click  icon.

  2. Select Clear Chat.

Disable private chat between participants

By default, two participants can chat privately. As a host or presenter, you can disable this option and prevent private chat.

  1. Choose  > Preferences.

  2. Select Chat Pod from the list on the left.

  3. Deselect Allow participants to chat privately.

Use chat notifications for presenters and hosts

If you are a host or presenter, chat notifications let you communicate with your audience while you are presenting. The meeting window is minimized or maximized to full-screen, concealing the Chat pod. If an attendee sends a message while you are presenting, a notification appears in the lower-right corner of the screen. You can see the sender’s name and the first few words of the message in the notification window. By default, chat notifications are enabled. However, you can disable the display of notifications during presentations.

  1. Choose  > Preferences.

  2. Select Chat Pod from the list on the left.

  3. From the pop-up menu, choose either Disable or set a time duration to display each notification.

Format chat text

  1. In the upper-right corner of the Chat pod, click  icon, and select any of the following:

    Text Size

    Changes size in your view only.

    Chat Color

    Changes your text color in the view of all participants, making your remarks stand out.

    Show Timestamps

    For hosts only, displays the date and time of chat entries.

    Go Full Screen

    Occupies the full computer screen.

  2. If you are an attendee, you have the following formatting options when you click  icon:

    • Text Size
    • My Chat Color

Email and save chat messages

Hosts and presenters can email a chat history for future reference.

While you are logged into a meeting room, all the messages you send and receive remain in your Chat pod.  To preserve the chat history, a host or presenter can send out the contents of the Chat pod in an e‑mail message. 

The host has the privilege to request e-mail chat from 'Everyone' tab, 'Hosts' tab, 'Presenters' tab and any private chat in which he has been participating.  

The host is able to view all transcripts from the entire chat history under different headers:

  • Transcript from Chat with Everyone
  • Transcript from Chat with Hosts
  • Transcript from Chat with Presenters
  • Transcript from Chat with XYZ
  1. In the upper-right corner of the Chat pod, click  .

  2. From the menu, select Email Chat.

Reverse the order of reading messages by a screen reader

For users that use JAWS or some other accessibility tool, they can read the messages in the reverse order by selecting Reverse order of messages. Messages in the Chat pod are read starting from the latest to the first, instead of the other way round.

Questions and answers in meetings

You can use a Q&A pod to answer questions posed by attendees. When a presenter answers a question, the question and answer appear as pairs in the Q&A pod.

Piezīme.

Hosts can give participants enhanced rights, letting them answer questions as well. See Assign enhanced participant rights.

Here are some examples in which the Q&A pod is helpful:

  • During a large meeting, questions are added to a queue on the Q&A pod while the speaker presents. After completing the presentation, the speaker reviews the messages, applies a filter, and begins answering the questions.

  • A meeting moderator answers logistical questions but forwards technical inquiries to an engineer, who is presenting.

  • A meeting moderator returns certain replies to the sender only. Replies that are relevant to all attendees are sent to everyone in the meeting.

The Presenter view of a Q&A pod.
The Presenter view of a Q&A pod.

The Participant view of a Q&A pod.
The Participant view of a Q&A pod.

View the Q&A pod as participants do

By default, Hosts and Presenters see the Q&A pod with extra controls, but you can quickly see questions with answers as participants do.

  1. On the title bar of the Q&A pod, click either of the following:

    Presenter View displays extra filtering and assignment controls visible only to hosts and presenters.

    Participant View displays the simple list of questions and answers that participants see and the ones received from individuals.

Move the Q&A pod presenter view to Host and Presenter Area

  1. In the upper-right corner of the Q&A pod, click .

  2. Choose Move Presenter View to Host and Presenter Area.

Piezīme.

To return the Q&A pod to the Share area, in the Presenters Only Area, disable Move Presenter Area.

Submit a question in the Q&A pod

  1. In the Participant View of the Q&A pod, type your question in the text box at bottom.

    You can add clickable hyperlinks in questions.

  2. To the right of the text box, click Send , or press Enter.

Answer questions using the Q&A pod

  1. Select an incoming question from the list.
  2. Type your answer in the text box at the bottom of the pod.
  3. Click one of the following buttons in the lower-right corner of the Q&A pod:

    Reply to Everyone

    Sends the answer to all meeting attendees.

    Reply Privately

    Sends the answer only to the attendee who sent the question.

    Reply privately or everyone in the group
    Reply privately or everyone in the group

When answering questions, you can include clickable hyperlinks in the answers.

Assign a question to a specific presenter

You can assign questions to presenters with specific expertise, including yourself, preventing others from answering.

  1. In the Presenter View of the Q&A pod, select the question from the Incoming Messages list.

  2. Select a presenter name from the Assign To pop‑up menu.
    Piezīme.

    Presenters can reassign questions to other presenters or choose None to cancel assignment.

Indicators for re-assigning questions.
Indicators for re-assigning questions.

Show questions with different statuses

As a host or presenter, you can add a filter to the queue of questions in a Q&A pod to view specific questions while hiding others. You can also forward a question to another presenter to answer.

  1. In the Presenter View of the Q&A pod, click the pop‑up menu from the title bar.

  2. Select one of the following:

    All Questions

    Displays all questions that you have received, starting either with a new pod or from the last time the pod was cleared.

    Open Questions

    Displays all unanswered questions not assigned to anyone.

    Answered Questions

    Displays all questions that have been answered.

    Questions Assigned to Me

    Displays only unanswered questions that have been assigned to you. A question answered by someone else, can still be reassigned to a user and then shows in their list.

Delete individual questions

You can delete questions to clean up the Presenter View. (Deleted questions and associated answers remain in the Participant's View.)

  1. In the Presenter View of the Q&A pod, select a question.

  2. Click Delete ().

Clear all questions

To remove all content from the Presenter and Participant views, do the following:

  1. In the upper-right corner of the Q&A pod, click click .

  2. Select Clear All Questions.

Hide attendee names for questions

By default, attendee names appear next to submitted questions and provided answers. Hosts and presenters can hide those names in Participant View.

  1. In the upper-right corner of the Q&A pod, click  > Preferences.

  2. In Q&A pod preferences, deselect Show Submitter Name or Show Presenter Name options or both.

Save or email Q&A contents

  1. In the upper-right corner of the Q&A pod, click .

  2. Choose Export, and then select either Download or Email.

  3. The Download button downloads the entire content in a .txt file. On choosing the Email option, the entire content is shared through email on your registered id.

Send message from the Q&A pod

From the Presenter view of the Q&A pod, you can send a message to specific attendees or groups. This message appears in the participant view of the Q&A pod and is visible only to the specified attendees or groups.

  1. In the upper-right corner of the Q&A pod, click .

  2. Choose Send a Message to. To send a message to specific attendees or groups, select Send message and then select appropriate attendees or groups to send the message.

    Send message to Everyone or individual(s)
    Send message to Everyone or individual(s)

  3. The message has a different format that distinguishes it from the regular Q&A messages that are visible to all attendees.

    Indicates message to specific attendees or groups
    Indicates message to specific attendees or groups

Poll attendees

Hosts and presenters can use the Poll pod to create questions, or polls, for participants and to view the results. Only hosts and presenters control poll management and how polls appear to meeting participants. Hosts can also cast votes.

Polls are useful during a meeting if you want instant feedback on what is being presented. Polls can also be used at the end of a meeting to find out if participants felt the meeting, content, and presenters were high quality.

Piezīme.

Adobe Connect administrators can change pod, sharing, and other settings to adhere to standards for governance. These settings affect the layout of meeting rooms and what you can do in meeting rooms. For more information, see Working with compliance and control settings.

Create a poll

  1. If the Poll pod is not displayed, click  and select Poll > Add New Poll.

  2. In the upper left of the pod, choose Multiple Choice, Multiple Answers, or Short Answer.

  3. Enter a question into the Poll pod. Then enter one or more answers if your choice is Multiple Choice or Multiple Answers. If your choice is Short Answer, you need not enter any answer.

  4. Click Open Poll.

Close the answer period for a poll

  1. On the top of the title bar, click End Poll. (Results are sent to Adobe Connect server).

  2. To restart, click Reopen the poll

Edit a poll

Piezīme.

If you edit an open poll, current results are lost.

  1. Click Edit on the title bar of the Poll pod.

  2. Edit the text.
  3. Click Open Poll.

View poll results

As a host or presenter, you can view poll results. These results are updated in real time as participants continue to cast or change their votes.

  1. In the upper-right corner of the Poll pod, click .

  2. Select Results Format, and choose a display option: Show as %, Show as Number, or Show as Both. The overall responses appear in the Poll pod. To view responses from the individual participants, click View Votes.

Show poll results to participants

By default, only hosts and presenters can see poll results, but you can show them to all participants by doing the following:

  1. On the title bar of the Poll pod, select Broadcast Results.

You can create multiple polls and navigate among them quickly and easily.

  1. In the upper-right corner of the Poll pod, click .

  2. Choose Select Poll, and select a poll name.

Clear poll answers

  1. In the upper-right corner of the Poll pod, click .

  2. Select Clear All Answers.

Remove or delete polls

Hosts can either hide a poll for a meeting instance or delete it completely. The polls you create in a meeting room are persistent and are available across all instances of the meeting. To re-use a poll in a later meeting, hide the pod and clear the results before re-using.

Follow these steps to delete a poll:

  1. Choose Manage Pods from the menu   at the top of the title bar.

  2. To edit the name of any of the Polls, find the name in the list of polls, and click Edit ().

    To delete an individual poll in the Polls pod, find the name in the list of pods, select it, and click Delete ().

    To select all unused polls, click Select Unused, and then click Delete ().

  3. Click Done to close the "Manage Pods" dialog box.

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