Generate and share logs | Lightroom for mobile

Learn how to generate and share diagnostic logs when Lightroom for mobile crashes.

When Lightroom for mobile quits unexpectedly, generate the diagnostics logs and share them with the Adobe Customer Care team.

 

Lightroom for mobile (iOS)

Follow the steps below to generate diagnostic logs on Lightroom for mobile (iOS):

  1. Launch the Lightroom app and tap the Settings  icon in the upper-right corner.

    generate-share-logs-lightroom-mobile
    Tap the Settings icon

  2. From Lightroom settings, select Help & Support.

    Help and Support
    Select Help & Support

  3. Press and hold Access our Support Forum.

    Access our Support Forum
    Press and hold Access our Support Forum

  4. Tap Create in the App Diagnostics dialog box.

    App Diagnostics
    Tap Create

    Lightroom will start generating the logs.

    Generating logs
    Generating logs

  5. Once generated successfully, the diagnostic logs will be attached to the mail. You can then share the logs.

    Share logs
    Share logs

Lightroom for mobile (Android)

Follow the steps below to generate diagnostic logs on Lightroom for mobile (Android):

  1. Launch the Lightroom app and tap the side menu icon  in the upper-left corner.

    Tap the hamburger icon
    Tap the side menu icon

  2. Press and hold the Lightroom icon until you see the Entered diagnostic mode, use the "Send Feedback" button to send when ready message.

    Entered diagnostic mode
    Press and hold the Lightroom icon to enter the diagnostic mode

  3. Tap Send Feedback.

    Send Feedback
    Tap Send Feedback

    Lightroom will start generating the logs.

    Generating logs
    Generating logs

  4. Once the logs are generated successfully, you will get a list of apps that you can use to share the generated logs.

    Share logs
    Share logs

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