Adobe Connect 9.4 upgrade checklist


This article applies to Adobe Connect versions that supports Adobe Connect add-in. Starting Nov 2017, Adobe introduced the new Adobe Connect application for desktop that replaces the old Adobe Connect add-in for Adobe Connect version 9.x and later. If you are on Adobe Connect version 8 or earlier, you can continue to use Adobe Connect add-in.

For On-Premise customers the upgrade to Adobe Connect 9.4 will be in the form of a patch instead of a full installer.  Because of this change, the workflow to upgrade to Connect 9.4 will differ slightly than previous upgrade methods for Connect.  For full details on the upgrade workflows, see the install instructions included in the Connect 9.4 installer package.  NOTE: This patch will be available via our Connect 9 Patches page here and will not be distributed via the Adobe Licensing (LWS) website.

Hosted Adobe Connect accounts will be upgraded starting March 8, 2015.  Click here to use the 9.4 upgrade widget and find the date of your Adobe hosted account upgrade.

The following information will be what is required to ensure that you can access Meetings, Seminars, Events, and the Connect Web Application. The checklist describes the changes and provides additional support documentation where necessary.

  • Adobe Flash Player 11.2 will remain the minimum requirement for attending meetings and logging in to the Connect Web application. However, we recommend using the latest Flash Player version for the latest fixes and security updates.  Download the latest version of Flash Player.
  • The minimum version of the Adobe Connect Add-in for Connect 9.4 is still 11.9.971.247 for both Windows and Mac OS. Adobe Connect Add-in is required for functionality specific to meeting Hosts and Presenters on Windows and Mac OS. For more information, and links to download the latest add-in, click here to review the latest Add-in TechNote.
  • The Connect 9.4 release discontinues the support of the following Client operating systems and browsers.
    • MAC OSX 10.7
    • Ubuntu 12.04
    • OpenSUSE 12.2
    • Mozilla Firefox on Linux
    • Citrix XenApp 6.5
    • VMware View 5.1
  • The Connect 9.4 release will add support for the following Client operating systems.
    • MAC OSX 10.10
    • Ubuntu 14.04
    • OpenSUSE 13.1

For a list of issue resolved in Connect 9.4 refer the to Connect 9.4 release notes here:  Adobe Connect 9.4 Release Notes

The Adobe Connect 9.4 release provides new functionality across many different areas of the product. Here’s a summary of the new features you can find in Adobe Connect 9.4.  Note: On-premise customers upgrading to these new license types will need to ensure AEM Publish and Author servers are available to accommodate the new functionality.

New User Groups

New user groups are added with this release.

Seminar Administrators

Formally known as the Seminar Host group,  members of this group will have access to:

  • Shared Webinar rooms under Shared Seminar sub tab
  • Event Management tab


Webinar Manager (100, 500 or 1000)

Members of this new group will have access to:

  • A named seminar license under the My Seminars sub-tab
  • Event Management tab


Virtual Classroom Manager

Members of this new group will have access to:

  • Create virtual classrooms with a capacity of 200 under My Trainings sub-tab
  • Event Management tab


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