When installing Adobe Captivate (2019 release), or updating to Update 1 using Help > Updates, a blank white screen appears after the sign-in screen.

Solution

Install Adobe Captivate (2019 release) for the first time

Follow the steps below:

• Replace the Set-up.exe file inside the installer folder with the one in the location.
• Reinstall Captivate.

If you still encounter a blank screen, replace the latest Set-up.exe file with the one located here, and re-run the installer.

Install update via Help > Check for Updates

Follow the steps below:

1. Replace the Set-up.exe file at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox with the one located in either:
   1. Location 1
   2. Location 2
2. Reinstall the updates using Help > Check for Updates.