Captivate installation shows blank page after signing in

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Captivate User Guide

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Applies to: Captivate

某些 Creative Cloud 应用程序、服务和功能在中国不可用。

Steps to fix the problem of a blank page while installing or updating Captivate.

Problem

When installing Adobe Captivate (2019 release), or updating to Update 1 using Help > Updates, a blank white screen appears after the sign-in screen.

Blank screen while installing Adobe Captivate (2019 release)
Blank screen while installing Adobe Captivate (2019 release)

Solution

Install Adobe Captivate (2019 release) for the first time

Follow the steps below:

  • Replace the Set-up.exe file inside the installer folder with the one in the location https://adobe.ly/2ppFMDa.
  • Reinstall Captivate.

If you still encounter a blank screen, replace the latest Set-up.exe file with the one located in https://adobe.ly/2pmGLnq and re-run the installer.

Install update via Help > Check for Updates

Follow the steps below:

  1. Replace the Set-up.exe file at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox with the one located in either:
    1. https://adobe.ly/2ppFMDa
    2. https://adobe.ly/2pmGLnq
  2. Reinstall the updates using Help > Check for Updates.