Launch Adobe Media Encoder.
Last updated on
May 18, 2021
Problem
You may face issues loading videos in a published output of Adobe Captivate. The issue is browser and OS-independent.
The problem occurs due to the video not using the proper codecs in Adobe Media Encoder.
Fix
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Add the video for conversion.
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Choose the option H.264 from the drop-down as shown below.
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To start encoding, click Start Queue.
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Once encoding finishes, go to the output folder, and insert the converted file into Captivate.
Publish the output and it should work fine.