Why can't I update my credit card information?
If you can't update your credit card information, check for the following possible reasons.
Have you tried using a different web browser?
Occasionally, a web browser conflicts with our accounts page. Try using a different browser to edit the credit card details.
Are you trying to update the credit card information on your renewal/billing date?
You cannot update the Creative Cloud subscription details on the renewal/billing date. Update the details before or after the renewal/billing date.
Was your payment due over 30 days ago?
If the payment for a membership remains pending for 30 days or more, the account gets suspended and the payment details can't be updated.
To update your payment details and reactivate your account, contact us.