Troubleshooting & help

Download & install

How do I download and install Acrobat?

Download Acrobat directly from the Acrobat website. You need to sign in with your Adobe ID and password to complete the download. For installation instructions, see Download and install an Adobe Acrobat DC subscription.

Why won't Acrobat download?

Learn how to resolve download issues for Acrobat.

Can I download a trial copy of Acrobat?

Yes! Download a trial version of Acrobat from the Acrobat website. You need to sign in with an Adobe ID and password to download a trial. For detailed instructions, see Download and install Adobe Acrobat Pro DC trial.

How do I retrieve my Adobe ID or password?

Read these simple solutions to common Adobe ID and sign in issues to regain access to your account.

Can I install Acrobat on another computer?

You can install Acrobat on up to two computers. If you want to install it on a third computer, you need to sign out on one of your previous machines. Choose Help > Sign In/Sign Out. To learn more, see Install and use Acrobat DC on a new computer.

Account management

How can I change my password?

Sign in to your Adobe accounts page with your current Adobe ID and password. From there, click the Security & Privacy tab, and then click Change under Password. Forgot your password? Learn how to reset and change it.

How can I change my credit card info?

My trial expires soon. How do I convert it?

Converting your trial to a paid membership is easy. Follow these step-by-step instructions to upgrade and start your membership.

How do I cancel my subscription?

Common issues

I just upgraded. Where are all the commands?

Get to know the Acrobat DC interface. Learn how the Acrobat Tool Center makes it easy to find the right tool and complete almost any task with your PDFs.

Why won't my PDF print?

Follow the steps in this article to troubleshoot PDF printing problems.

Why can't I open my PDF?

Many factors can prevent a PDF from opening. To get to the root of the problem, see Can't open PDF.

Why can't I edit my PDF?

Many factors can prevent you from editing a PDF. For information about how to edit a PDF, see Edit PDF help hub page.

Why won't a PDF on the web open or display correctly?

Many web browsers, such as Chrome, Firefox, and Safari, now use their own PDF viewer instead of the Adobe PDF plug-in. For best results, configure your browser to use the Adobe PDF plug-in to open online PDF files. To solve the most common PDF-display issues, follow the steps in Troubleshoot viewing PDF files on the web.

Why don't PDFs open in Acrobat in Windows 10?

Windows 10 uses Microsoft Edge to open PDFs. Learn how to make Acrobat or Reader the default owner of PDFs instead.