Learn how to reset a forgotten password or change your existing password.

Reset forgotten password

  1. Go to your Adobe account sign-in page, enter your email address and select Continue.

    Sign-in screen
  2. Select Reset your password.

    Click "Reset your password"
  3. Enter the code sent to your email address or phone number.

    Update code

    If you have provided both an email address and a phone number, you can opt to receive your code in an email instead. Select Get your code another way.

  4. In the Update your password screen, enter your new password twice to confirm, then select Reset password

    Update password

Can't find an email containing the code?

If you can't find the email from Adobe in your inbox, check your spam or junk folder. If you still can't find it, see Didn't receive expected email from Adobe.

Don't have access to your email address?

To update your email address, see Edit Adobe account personal profile. If you don't have a phone number associated with your account and can't access your email to reset your password, contact us.

Change existing password

To ensure the security of your account and data, it is a good idea to periodically change your account password.

  1. In the Password section, select Change.

    Password section
  2. Enter your current password to verify your identity. 

  3. Enter your new password twice to confirm, and then select Change password.

    Reset_pwd

Need to update your email address or phone number?

To change your email address or phone number, see Edit Adobe account personal profile.