Issue

If you are offline (not connected to the internet) and you see the following dialog when your launch a Creative Cloud 2019 app, follow the steps below to resolve this issue.

We can't verify your subscription status

We are unable to verify your subscription status because, since you were last online and connected to Adobe servers, the local time on your system clock has changed unexpectedly.  Assuming you have not intentionally altered the date and time on your machine, this condition typically occurs as a result of automatic time synchronization over an intermittent WiFi connection.

Resolution

On your computer, use one of the following procedures (based on your operating system), to stop your system clock from syncing with the internet time and then launch your application while online.

  1. Open System Preferences and select Date and Time.

  2. Click the Lock icon in the lower left corner of the dialog.

  3. Uncheck Set date and time automatically and click Save.

  4. Make sure that you are online and then launch the Creative Cloud 2019 app again.

  1. Open the Control Panel.

  2. Click Clock, Language, and Region.

  3. Go to the Internet Time tab.

  4. Click Change settings.

  5. Uncheck Synchronize with an internet time server.

  6. Close the Internet Time settings dialog box and then close the Date and Time dialog box.

  7. Make sure that you are online and then launch the Creative Cloud 2019 app again.

  1. Open the Control Panel.

  2. Click Clock, Language, and Region.

  3. Click Date and Time.

  4. Go to the Internet Time tab.

  5. Click Change settings.

  6. Uncheck Synchronize with an internet time server.

  7. Close the Internet Time settings dialog box and then close the Date and Time dialog box.

  8. Make sure that you are online and then launch the Creative Cloud 2019 app again.

Note:

You can turn on the syning of your computer clock the next time you are online.

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