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All Apps User Guide

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Applies to: Adobe Creative Cloud All Apps

某些 Creative Cloud 应用程序、服务和功能在中国不可用。

If you purchased from Adobe, learn how to cancel your plan or free trial. If you purchased elsewhere, contact the store directly.

How to cancel your trial or subscription


You can cancel your trial or individual plan (purchased from Adobe) through your Adobe account page. 

  Sign in to https://account.adobe.com/plans.
 

Sign in to your Adobe account

  Click Manage plan or View plan for the plan you want to cancel.

Click Manage plan or View plan

  Under Plan information, click Cancel plan.
 

Click Cancel plan

 Don’t see Cancel plan? The option isn’t available if we’re processing your payment or had a problem with it. Try again in 24 hours.

   Indicate the reason for cancellation, and then click Continue.

Select the reason for cancelation

  Follow the onscreen instructions to complete your cancellation. 

Cancel a teams plan

To cancel a teams subscription, contact us.

Cancellation fee and refunds

A refund depends on when you cancel and the type of subscription you purchased. For most plans, you get a full refund if you cancel within 14 days of your initial purchase. Learn if you get a refund when you cancel.

What happens when I cancel my Creative Cloud subscription?

After you cancel your Creative Cloud subscription, you no longer have access to your Creative Cloud applications, nor most of the services included in your paid Creative Cloud subscription.

After you cancel your Creative Cloud subscription, you continue to have free membership benefits.

After cancellation, your allowed cloud storage is reduced to 2 GB. If you are over your storage limit, you have 90 days to reduce your online usage. After 90 days, you could lose access to some or all of your files saved on the Creative Cloud servers. To learn about your storage, see How do I know how much storage I've used?

If you saved your work on your computer, you continue to have access to those files on your device.

Adobe will continue to store your original images for one year after your membership lapses. During that time, you can continue to launch Lightroom to download your original files from our cloud services.

You continue to have access to all your photos on your local hard drive through Lightroom for the desktop. You can continue to import and organize photos and output your edited photos through Export, Publish, Print, Web, or Slideshow. Access to the Develop & Map modules and Lightroom for mobile is not available after your membership ends.