Run the Creative Cloud Cleaner Tool to remove the current installation of the Creative Cloud desktop app. See Run the Creative Cloud Cleaner Tool to know more.
Find solution to the error message, "Adobe Creative Cloud, needed to resolve this problem, is missing or damaged", that might occur while installing the Creative Cloud desktop app.
Why did I get an error message while installing the Creative Cloud desktop app?
When installing the Creative Cloud desktop app, you might sometimes receive the following error:
Adobe Creative Cloud, needed to resolve the problem, is missing or damaged. You can try to repair to fix the issue. If the problem persists, download and install the new copy from http://www.adobe.com/go/adobecreativecloudapp.
You might be getting the error message due to the following reasons:
- Your Creative Cloud desktop app or one of its background processes keeps crashing.
- The communication between your Creative Cloud desktop app and its background processes is slow. See Learn more about Adobe background processes.
- You might not have the latest version of the Creative Cloud desktop app installed on your new computer after migrating from a previous computer.
- Some files of the Creative Cloud desktop app fail to load as they might have been removed by a third-party application.