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Generate and share logs in Lightroom for mobile

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Terakhir dikemas kini pada 5 Nov 2025 | Juga digunakan pada Adobe Lightroom Mobile

Learn how to generate and share diagnostic logs when Lightroom for mobile crashes.

When Lightroom for mobile quits unexpectedly, generate the diagnostics logs and share them with the Adobe Customer Care team.

Lightroom for mobile (iOS)

Launch the Lightroom app and select Settings .
From Lightroom settings, select Help & Support.
Select and hold Access our Support Forum.
Select Create in the App Diagnostics dialog box.

Nota:

Lightroom will start generating the logs.
Once generated successfully, the diagnostic logs will be attached to the mail. You can then share the logs.

Share logs

Launch the Lightroom app and select More > Help & Support > Report an issue.
In the Report an issue screen, enter the following option:
- Choose a topic for your feedback: Select the option from the drop-down list as per your feedback.
- Please describe your issue: Type your issue in detail.
Select the option from the drop-down list.
Select Submit.

Launch the Lightroom app and select More > Help & Support > Enable Diagnostic Mode.
Perform the sequence of steps that caused the issue once the message appears.

Select the close button to re-create the steps.
Once done, select Help & Support > Send Diagnostic Log.
After the logs are generated, you will see a list of apps to share them with.

Select the application where you want to send the log file.

Nota:

The receiver's email will be prefilled.