Users - add, edit, and review user status

Add users, edit their profiles, and review their current status.

Use the Users > All Users page to view and manage the people accessing Acrobat Sign. As an administrator, you can add users, update their profiles, and check their current access status—all in one place.

What you can do on the Users page

You have several options for managing your user list:

• Search for users by name, email address, or group
• Add users to your account
• Export the user list for reporting or backups
• Edit user profiles and update permissions
• Make bulk edits to multiple users at once
• Manage the auto-assignment rules that allow users to invite their coworkers.
• Review entitlement status to see who has access and in what state:
  • Active users - All users that have and active entitlement and can send agreements freely.
  • Pending users - Users that have been entitled and invited, but who have not yet accepted the invitation and activated their account.
  • Users with errors – Users who have been added to the Acrobat Sign organization but cannot complete setup due to an issue that requires further action, such as license conflicts with existing accounts in other Adobe organizations.

Configuration

Availability:

• Acrobat Standard and Acrobat Pro: Not supported
• Acrobat Sign Solutions: Supported; VIP licensed Accounts managing users through the Adobe Admin Console only.
• Acrobat Sign for Government: Not Supported

Configuration scope:

• Acrobat Sign Solutions accounts are enabled by default, and may not disable or revert the experience to the classic page.
• Acrobat Standard and Acrobat Pro accounts don't have access to multiple user management within the Acrobat Siugn application.
• Acrobat Sign for Government accounts manage their user provisioning through the Okta system.

About user provisioning

User provisioning and entitlement are managed through the Admin Console. Any action that must be completed in the Admin Console will open the relevant Admin Console page in a new tab.

You can quickly access your account's Admin Console from the link at the top of the All Users page. This takes you to the Admin Console Overview for your organization.

Understand the user views

Three buttons at the top of the Users page let you switch between different user views. Each view displays a different set of users and offers specific actions for administrators.

Active users

This view shows all active users, including those currently inactive or archived (but were once active).

From the Active users view, you can:

• Add users (can be done from any view)
• Manage auto provisioning rules
• Export the complete user list
• Edit user profiles and permissions
• Configure Reporting scope
• Make bulk edits to multiple users

Pending users

This view shows users who have yet to complete their account setup. The userIDs are created, but the accounts remain inactive until the user verifies their email.

From the Pending users view, you can:

• See which users haven't activated their accounts
• Open a reminder email template and send it to all pending users (BCC'd)

Users with errors 

This view lists users who encountered a problem during the entitlement process. These errors prevent the system from completing the account setup.

From the Users with errors view, you can:

• Resolve licensing conflicts
• Review users with entitlement errors
• Download a report that includes all users with errors and their error details

Add new users

Select Add users to open the Add User panel. Adding a user from this interface will create the user both in Acrobat Sign and in the Admin Console.

Search for users by name, email, or group

Use the Search field to find users in the active list by name, email address, or group name. The search matches any part of the text—so searching for lio will return results like Calliope.

When searching by group name, the search only checks each user's primary group.

Active users

The Active users view lists all users with an Active status, meaning they can access the Acrobat Sign system. Any administrator who accesses this page can edit these users’ profiles and permissions.

Pending users

The Pending users view shows users who haven't activated their userID using the email link or who haven't logged in to the service yet. From Adobe's perspective, the user account exists, but the user isn't engaging the service.

Administrators should review this list to decide whether the user still needs access to Acrobat Sign:

• If not, remove the user's entitlement in the Admin Console.
• If yes, consider sending a reminder to prompt them to activate their account.

Users with errors

This page displays two tabs, each with a list of users who have had entitlement started but have encountered an error in generating the userID. The tabs are:

• License conflict - Users who have an existing license in another Adobe organization, and the attempt to add them has created a licensing conflict.
• Other errors - The root cause of any issue listed on this page requires Adobe Support intervention.