Navigate to your admin menu and select Brand Settings > Post Agreement Completion URL Redirect.
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22 Jul 2025
Guide your customers to the next step by redirecting them to your own branded page after signing, complete with status details you can use to personalize the experience.
Acrobat Sign provides the option to redirect a recipient to your own branded web page after completing their action on their agreement. This allows you to control the experience after the signing of a document to provide the next steps, support information, tutorials, or whatever you feel will best support the customer's journey with your company.
Additionally, when the agreement reaches a Completed or Canceled (declined) status and a redirect is used, a parameter is appended to the URL indicating that status:
- Completed agreements append: ?agreementStatus = completed
- Canceled (Declined) agreements append: ?agreementStatus = declined
The parameter is applied to all agreements, including manually sent agreements, web forms, Send in Bulk agreements, etc.
Configuration
Availability:
- Acrobat Standard: Not Configurable
- Acrobat Pro: Supported
- Acrobat Sign Solutions: Supported
- Acrobat Sign for Government: Supported
Configuration scope:
Administrators can configure post-agreement URL redirects at the account and group levels.
How you can access the URL redirect configuration is based on the service you have purchased.
Please select the version of Acrobat Sign you are using:
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The configurable options are:
- Recipients should be redirected after completing agreement - When enabled, the recipient is redirected to the provided URL if their participation in the agreement is successful. Successful participation means the recipient has completed their actions in the agreement, regardless of their role (Signer, Approver, Form Filler, etc.)
- Recipients should be redirected after declining agreement - When enabled, the recipient is redirected to the provided URL if the the recipient elects to decline to sign, thereby canceling the agreement.
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Save the configuration.
A success message is displayed when the logo file is uploaded and the logo is displayed.
Once the configuration is saved, all users completing agreements will immediately start to be redirected per the configured URLs.
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As an Acrobat Sign admin, navigate to your admin menu and select Account Setup > Post Agreement Completion URL Redirect.
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The configurable options are:
- Recipients should be redirected after completing agreement - When enabled, the recipient is redirected to the provided URL if their participation in the agreement is successful. Successful participation means the recipient has completed their actions in the agreement, regardless of their role (Signer, Approver, Form Filler, etc.)
- Recipients should be redirected after declining agreement - When enabled, the recipient is redirected to the provided URL if the the recipient elects to decline to sign, thereby canceling the agreement.
-
Save the configuration.
A success message is displayed when the logo file is uploaded.
Once the configuration is saved, all users completing agreements will immediately start to be redirected per the configured URLs.
How it's used
Landing pages must be built for your recipients to be directed to. Generally, there will be different pages for recipients who complete their agreement action and those who elect to decline to sign.
The two controls are independently configurable, and each option uses its own redirect URL. When either option is enabled, a URL to your landing page must be provided in the input box next to the enabling control.
Best practices
If you have the resources to create a follow-up experience for your recipients, it's recommended to configure the redirect URLs to provide for a company-branded next step within your own web space.
If Users in Multiple Groups is enabled for your account, you can leverage customized groups to curate the experience for specific documents with redirect URLs that lead to landing pages explicitly designed for the agreements delivered through the group.
Nota:
Unencoded spaces are not supported in the redirect URLs.
The string %20 must be used in place of a space anywhere a space occurs in the URL.
e.g.,
https://adobe.com?documentType=MT Terms of Use
must be entered as:
https://adobe.com?documentType=MT%20Terms%20of%20Use
