Problem: Could not access the recognition service

When you attempt to apply optical character recognition (OCR) to a file, you receive the error message, "Acrobat could not access the recognition service because: unable to locate the paper capture recognition service."

Error message - could not access the recognition service

Workaround

To resolve the problem, follow the steps below.

  1. Go to the location:

    C:\Program Files (x86)\Adobe\<Acrobat Version>\Acrobat\plug_ins\PaperCapture\iDRS15

    For example, for Acrobat DC, go to:

    C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\PaperCapture\iDRS15

  2. Copy all the files in the folder.

  3. Go to the following location and paste the copied files:

    C:\Program Files (x86)\Adobe\<Acrobat Version>\Acrobat\plug_ins\PaperCapture

  4. Go to the location mentioned in Step 1, and copy all the files again.

  5. Go to the following location and paste the copied files:

    C:\Program Files (x86)\Adobe\<Acrobat Version>\Acrobat\plug_ins

You can also try running OCR using the Enhanced Scans tool and then from the Edit PDF tool. (You can select the tools from the right panel in Acrobat.)

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