Fix connectivity issues for Adobe apps

Are you unable to download Adobe apps due to Internet connection issues such as no connectivity, limited connection, or not being able to access network drives? Learn how to fix such issues.

When downloading or installing Adobe apps, you might get an error that indicates you have connectivity or stability issues. To fix these issues, try the following solutions in order. 

You require an Internet connection to download and update apps. Verify that you are connected to the Internet and click Retry.

Software firewalls restrict access to your computer. Some software firewalls prompt you when a program attempts to access the Internet. Users have reported instances where software/hardware firewall settings caused download errors to occur. The most common error associated with this issue is error 205. Other errors could result due to the firewall’s configuration.

  • If f prompted, allow the Creative Cloud desktop app to access the Internet.
  • If you are not prompted, disable software firewalls temporarily to determine whether they are preventing Internet access. See your firewall software documentation for help.


If you can’t locate the documentation to temporarily disable the software firewall, disable startup items and services. This should disable most software firewalls. For specific instructions on how to disable startup items and services, select your operating system from the list below:

Temporarily disable the antivirus software. See your antivirus documentation for information on temporarily disabling virus check.

Restart your system in Safe Mode with Networking and then try to download the Creative Cloud app.

Routers can have built-in hardware firewall or proxy servers. To determine if a router is preventing the Creative Cloud desktop app from accessing the Internet:

  1. Temporarily remove the router from the network.

  2. Connect the computer directly to a DSL or cable modem.

    If the download proceeds, the router is preventing access.

  3. To set up a router to allow access for future downloads, see your router documentation for instructions on setting up port forwarding from the computer. Alternatively, contact your Internet service provider or IT department.

Many organizations use a hardware firewall and proxy server that can prevent software from accessing an outside server. A hardware solution applies to all computers within the corporate network. Most home networks don't use hardware firewall or proxy technology.

  • Contact your company’s IT department to obtain firewall or proxy information.
  • Configure your browser with proxy or firewall information.
  • Configure your corporate firewall to bypass the servers. The following servers are accessed:

Check if your computer has trouble connecting to Adobe's activation servers. For more information on troubleshooting activation server issues, see Resolve connection errors.

If you are connected via WiFi, try a wired connection. If you are connected via a wired connection, then try a different cable.

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