Lightroom crashes while opening the Presets panel


Lightroom CC 1.4 (June 2018 release) crashes when you open the Presets panel.

Product version affected

Lightroom CC 1.4

Operating systems

Windows and macOS


This issue has been fixed in Lightroom CC 1.5 (August 2018 release). 

To update Lightroom CC to the latest version, choose Help > Updates.

For additional information, see Update Creative Cloud apps.


  1. Rename the User Presets folder

    In File Explorer (Win) / Finder (Mac), navigate to the folder path mentioned below:

    Windows: \Users\[user]\AppData\Roaming\Adobe\Lightroom CC\Develop Presets

    Mac: /Users/[user name]/Library/Application Support/Adobe/Lightroom CC/Develop Presets

    Under the Develop Presets folder, locate the User Presets folder and temporarily rename it to any other name.

  2. Launch Lightroom CC and open the Presets panel. 

    The crash issue should now be resolved. 

  3. (Optional) In the Presets panel, you can now rename the presets group to User Presets again.

    Right-click (Win) / Control-click (Mac) the presets group and choose Rename from the pop-up menu. 

Adobe logo

Sign in to your account