Issue

When you launch Photoshop, it freezes either at the splash screen displaying 'Loading Halide Bottlenecks...' or freezes/crashes during startup.

This issue is caused by corrupt color profiles or really large preset files.

Solution

To resolve this issue, update Photoshop to the latest version. See Keep Photoshop up to date.

If updating Photoshop to the latest version doesn't solve the problem, try removing the custom preset files:

  1. Close Photoshop.

  2. Navigate to the user Library folder: ~/Library/Preferences/Adobe/Photoshop CC <version year>/Settings/

    Note:

    On macOS, the user folder is hidden by default. See Can't see user library files in Mac OS X 10.7 and later for instructions to access the folder.

  3. In the Settings folder, look for the preset files having large file size. Move such preset files from the Settings folder to a temporary location (for example, a new folder on your desktop).

  4. Launch Photoshop and see if the problem persists.

  5. Do one of the following:

    • If the problem recurs, repeat steps 1 through 4.
    • If the problem does not recur, the preset that you last removed is causing the problem.

    Re-enable any non-problematic presets that you removed or disabled.

  6. You can manually load the problematic preset file after you launch Photoshop through the Preset Manager. Try removing any presets from the preset file to try and make the preset file smaller and resave it with a different name. If after resaving a smaller version of the preset the problem persists, completely remove the preset file.

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