Problem: Printer errors occur while printing from Photoshop Elements 13

While printing images using Photoshop Elements 13, the following errors occur:

  1. Printing tasks go to the same printer, even when you change the printer that you want to send a printing task to.
  2. You get an error message:
    The saved printer information is not compatible with this version of Photoshop Elements, or the saved printer is no longer available
    .

Solution: Apply the Photoshop Elements 13.1 update

Important: Before applying the update, ensure that you clean Photoshop Elements 13 preferences (Press Ctrl/Cmd + K, and in the Preferences dialog, click Reset Preferences on next launch).

Do one of the following:

  • In the Adobe Photoshop Elements 13 updates dialog, click Install Now or Install on Exit.
  • In the Photoshop Elements 13 editor, click the update availability announcement icon (), and then click Install Now or Install on Exit.

Note:

For a listing of updates, see the Photoshop Elements 13 updates page.

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