Typically, a freeze (sometimes referred to as a "freeze," "freezing", "hang", "spinning cursor", or "rainbow wheel") occurs when an application is waiting for a response from the OS or another process.
In the event an Adobe application becomes unresponsive, support or engineering may request Sample Process or Spindump to help in determining the cause.
- Sample Process: Creates a report on a selected process over a period of 3 seconds.
- Spindump: Creates a report for unresponsive apps that were terminated using force quit.
A freeze and crash are completely different incidents. To report a crash:
The only personal information contained in these diagnostics is the path to the application being sampled.
For further information see Apple's documentation for Run system diagnostics in Activity Monitor on Mac.