Troubleshooting & help

Download & install

How do I download and install Photoshop?

You can download Photoshop from the Creative Cloud apps catalog. You'll need to sign in with your Adobe ID and password to complete the download. For more information, including how to install older versions or check for updates, see Download and install Creative Cloud apps.

Why won't Photoshop install?

For solutions to a "failed to install" error, see Error: "Failed to install" Creative Cloud desktop app. To resolve other download, installation, and update issues, see this download and install troubleshooting guide.

Can I download a trial copy of Photoshop?

Yes! You can download trial versions of any Creative Cloud app, including Photoshop, from the Creative Cloud apps catalog. You'll need to sign in with an Adobe ID and password to download a trial. For detailed instructions, see Download and install a Creative Cloud trial.

How do I retrieve my Adobe ID or password?

Read these simple solutions to common Adobe ID and sign in issues to regain access to your account.

Can I install Photoshop on another computer?

You can install Photoshop and other Creative Cloud apps on up to two computers. If you want to install it on a third computer, you'll need to deactivate it on one of your previous machines. Learn more about activating and deactivating Creative Cloud apps.

Account management

How can I change my password?

Sign in to your Adobe accounts page with your current Adobe ID and password. From there, click the Security & Privacy tab, and then click Change under Password. For more information on changing your password and other account information, see Manage your Adobe ID account.

How can I change my credit card info?

How do I upgrade or change my membership?

Switching Creative Cloud plans is easy. Follow these step-by-step instructions to upgrade or change your plan.

My trial expires soon. How do I convert it?

Converting your trial to a paid membership is easy. Follow these step-by-step instructions to upgrade and start your membership.

How do I cancel and what happens to my files?

If you cancel your membership, you still have access to Creative Cloud member free benefits and any files you saved to your device. You won't have access to apps or most services and your cloud storage will be reduced to 2 GB. Learn how to cancel different types of Creative Cloud memberships and understand the Adobe subscription terms.

Common issues

Where can I find help if I don't know what's wrong?

Start with basic Photoshop troubleshooting tips to help resolve your issues and find additional resources.

Why doesn't Photoshop recognize my camera files?

You may need to update Adobe Camera Raw, the plug-in Photoshop uses to import raw image files. Check the Creative Cloud desktop app to see if an update is available. If that doesn't resolve the problem, get more troubleshooting tips to solve Photoshop camera issues.

How do I fix graphics card, redraw, or flashing image errors?

If you're experiencing image rendering issues, slow performance, or crashes, the cause could be a defective, unsupported, or incompatible graphics processor or graphics driver. Learn how to troubleshoot graphics processor or driver issues.

Why doesn't Preview work on my mobile device?

Several issues can prevent Photoshop from connecting to Device Preview. See Troubleshoot Device Preview WiFi connectivity for solutions.

Why is Photoshop running so slowly on my computer?

You might need to optimize your operating system, your hardware, or your Photoshop setup. Learn how to optimize Photoshop performance.

Compatibility

Will Photoshop run on my computer?

Visit the Photoshop system requirements article to find out if Photoshop will work on your computer.

What cameras does Photoshop support?

Photoshop uses the Adobe Camera Raw plug-in to import and enhance raw images from many different cameras. For a list of the supported cameras, see Cameras supported by Camera Raw.

What graphics cards work with Photoshop?

By using a compatible graphics processor (also called a graphics card, video card, or GPU) with Photoshop, you can experience better performance and take advantage of more features. Get a list of tested graphics cards and answers to common graphics processor questions.

Is Photoshop available in my native language?

Where can I find Photoshop release notes?

You can find release notes for the current and previous versions of Photoshop on the release notes page.

Previous versions

I'm using an older version of Photoshop. Where can I find help?

Visit the Photoshop Help Archive to find help and troubleshooting resources for older versions of the software.

Can I run my old version of Photoshop on a new computer?

Older versions of Photoshop were not designed or tested on current operating systems. Make sure that your computer meets the system requirements for your version of Photoshop.

What do I do if I can't find my original installation disks?

You can download and install older versions of Photoshop from the Adobe website.

Can I install both Photoshop CC and an older Photoshop version?

Yes, you can have multiple versions of Photoshop installed on your computer at the same time. Learn how to download previous versions of Photoshop, such as CS6, directly from the Creative Cloud desktop app.

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