Troubleshooting & help

Download & install

You can download your app from the Creative Cloud website. If prompted, sign in to your Adobe account, then click either Download or Install for your app. For more information, see Download your Creative Cloud apps.

For solutions to a "failed to install" error, see Error: "Failed to install" Creative Cloud desktop app. To resolve other download, installation, and update issues, see this download and install troubleshooting guide.

Yes! You can download trial versions of any Creative Cloud app, including Photoshop, from the Creative Cloud apps catalog. You'll need to sign in with an Adobe ID and password to download a trial. For detailed instructions, see Download and install a Creative Cloud trial.

Read these simple solutions to common Adobe ID and sign in issues to regain access to your account.

You can install Photoshop and other Creative Cloud apps on up to two computers. If you want to install it on a third computer, you'll need to deactivate it on one of your previous machines. Learn more about activating and deactivating Creative Cloud apps.

Account management

Sign in to your Adobe account. Then click Change for Current password and follow the onscreen instructions. Forgot your password? Learn how to reset and change it.

Switching Creative Cloud plans is easy. Follow these step-by-step instructions to upgrade or change your plan.

Converting your trial to a paid membership is easy. Follow these step-by-step instructions to upgrade and start your membership.

If you cancel your membership, you still have access to Creative Cloud member free benefits and any files you saved to your device. You won't have access to apps or most services and your cloud storage will be reduced to 2 GB. Learn how to Cancel your Creative Cloud membership and understand the Adobe subscription terms.

Common issues

Start with basic Photoshop troubleshooting tips to help resolve your issues and find additional resources.

You may need to update Adobe Camera Raw, the plug-in Photoshop uses to import raw image files. Check the Creative Cloud desktop app to see if an update is available. If that doesn't resolve the problem, get more troubleshooting tips to solve Photoshop camera issues.

If you're experiencing image rendering issues, slow performance, or crashes, the cause could be a defective, unsupported, or incompatible graphics processor or graphics driver. Learn how to troubleshoot graphics processor or driver issues.

Several issues can prevent Photoshop from connecting to Device Preview. See Troubleshoot Device Preview WiFi connectivity for solutions.

You might need to optimize your operating system, your hardware, or your Photoshop setup. Learn how to optimize Photoshop performance.

Compatibility

Visit the Photoshop system requirements article to find out if Photoshop will work on your computer.

Photoshop uses the Adobe Camera Raw plug-in to import and enhance raw images from many different cameras. For a list of the supported cameras, see Cameras supported by Camera Raw.

By using a compatible graphics processor (also called a graphics card, video card, or GPU) with Photoshop, you can experience better performance and take advantage of more features. Get a list of tested graphics cards and answers to common graphics processor questions.

You can find release notes for the current and previous versions of Photoshop on the release notes page.

Previous versions

Visit the Photoshop Help Archive to find help and troubleshooting resources for older versions of the software.

Older versions of Photoshop were not designed or tested on current operating systems. Make sure that your computer meets the system requirements for your version of Photoshop.

Adobe provides installers for only our current apps and the previous major version of each. Our older apps don’t take advantage of the latest feature, operating system, and security updates. We recommend that you explore a free trial of Creative Cloud.

Yes, you can have multiple versions of Photoshop installed on your computer at the same time. Learn how to download previous versions of Photoshop directly from the Creative Cloud desktop app.

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