If UXPLogs.txt is Read Only, the Welcome Screen and New Document dialog will not display correctly.
- (Windows) Navigate to \AppData\Roaming\Adobe\Adobe Photoshop 2020\Logs\UXPLogs.txt
- (macOS) Navigate to ~/library/logs/Adobe/Adobe Photoshop 2020/UXPLogs.txt
Drag UXPLogs.txt to your desktop and restart Photoshop.
To navigate to the above location on macOS, you must access the hidden user library files. See Method 2 in this article to understand how.
Reverting Photoshop’s preferences to their factory-fresh state can solve many issues (including program errors, strange tool or interface behavior, and so on).
Rename the UXP folder to ~UXP.
- (Windows) Navigate to C:\Program Files\Common Files\Adobe\UXP
- (macOS) Navigate to Macintosh HD/Library/Application Support/Adobe/UXP