Adobe Connect 10.2 Release Notes

Read this document for details around the Adobe Connect 10.2 release, including release dates, upgrades, updates, improvements, and known issues.


Adobe Connect enables you to create state-of-the-art digital training, webinar, and collaboration experiences. For an overview of Adobe Connect, see

The Adobe Connect 10.2 release incorporates various improvements and resolves several bugs.

Release dates

Adobe Connect 10.2 rolls out in the following phases:

Hosted services:

Starts on Mar 17, 2019. See Adobe Connect Downloads and Updates to know the migration schedule for your account.

On-premise deployments:

Will be available from Mar 29, 2019.

Managed services:

Contact your Adobe Connect Managed Services (ACMS) representative to schedule an update.

System requirements

For the latest system requirements, see the Adobe Connect Technical Specifications page.

Adobe Connect application

This update does not include a new version of the Adobe Connect application. 

You are prompted to install the new Adobe Connect application in the following scenario:

  • You share your screen or PowerPoint (PPTX format) files without installing the Adobe Connect application.

If you are an administrator, ensure that end users have the latest Adobe Connect application and Adobe Flash Player (version 13.0 or later) installed. Download the Adobe Connect application from this page, or directly from the following URLs:

Upgrade paths for on-premise deployments

Here are the prerequisites for this release:

  • From Adobe Connect 8.x, upgrade to Adobe Connect 9, then to Adobe Connect 10.1 before applying this patch . 
  • From Adobe Connect 9.x, upgrade to Adobe Connect 10.1 before applying this patch.

Issues resolved

Issue tracking number

Issue description

4085410 Fixed an issue where in certain cases enrolling to courses in curriculm shows Resource not found error even though the course exists.
4107330 Fixed an issue where opening any link under event management (catalog,event templates,email templates) redirects to the ADMIN_HOST login page.
4108047 Fixed an issue where Event email notifications are sent using deleted users principal-id in the 'From' and 'Signature' fields of the email.
4108060 Fixed an issue where Outlook Add-in starts crashing after disabling TLS 1.0 from stunnel.
4108209 Fixed an issue where if LDAP server is down then a LDAP user is able to reset the password after multiple attempts with wrong password.
4109008 Fixed an issue where HD camera option (720p) has distorted aspect ratio when video published through Adobe Connect application for mac.
4109046 Fixed an issue where the uploaded content view is blank for a room that was entered via an Event login page, and then had content uploaded in either the Share Pod or File Share Pod directly.
4109214 JRE upgraded to version 1.8.0_202
4109311 Fixed an issue where Edit and Cancel buttons are offscreen in Audio Provider Information dialog.
4109469 Fixed an issue where a user needs to enter pass-code twice when getting into the meeting room or while accessing recording.
4109506 Fixed an issue where NullPointerException occurred in ComparePasswords.
4109515 Fixed an issue where on NA3,NA7 and NA11 clusters has high latency and  conversion time when ppt, pptx or pdf is loaded in meeting room.
4109519 Fixed an issue where GSuite and ADFS idp were not working for SSO.
4109536 Fixed an issue where a particular Seminar session report is seen Blank.
4109549 Fixed an issue where there were increase in Event emails bounced error reports across various clusters
4109561 Fixed an issue where Latest Safari version not playing back meeting audio on v12.0.1.
4109575 Fixed an issue where Adobe Connect application for desktop disabled javascript after login page for SSO workflow.
4109609 Fixed an issue where users are unable to create meetings using Adobe Connect Outlook add-in.
4109627 Fixed an issue where  Seminar by session report intermittently lands to 'page taking too long to respond' error page.
4109631 Fixed an issue where HTML Client is not enabled by default for on-premise accounts.
4109741 Tomcat upgraded to version 9.0.13.
4109751 Fixed an issue where Event invitation emails were not sent.
4109782 Fixed an issue where administration password policy does not comply in accordance with display of hint message in event module.
4109798 Fixed an issue where participant could not enter Seminar room with HTML client for a particular account.
4109799 Fixed an issue where new user creation page displays Flash Player required message in Chrome.
4109838 Fixed an issue where 'Remember me' during login is not working as expected in Adobe Connect application for mac on Mojave Mac OS.
4109845 Fixed an issue where 64-bit mac application intermittently crashes on Mojave OS when meeting/VC is opened via double-click workflow.
4109899 Fixed an issue where SCORM Course showing in progress even after completing it successfully.
4109952 Fixed an issue where Edit button behavior is inconsistent under My Audio profiles/providers screens in Connect Central.
4109953 Fixed an issue where Meeting test wizard is missing for Dutch language locale.
4110089 Fixed an issue where on OR1, NA9 clusters users sometimes received a validateUserError.internal-error message when attempting login to Meetings. 
4110570 Fixed an issue where Welcome email for new users was not generated for Italian language accounts.

Known Issues

Issue tracking number

Issue description


If MS Exchange server is restarted then some queued Event email notifications are not sent.

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