Configuring Adobe Acrobat for SharePoint and OneDrive

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Ultima actualizare la 21 dec. 2023

Adobe Document Cloud provides a web-based installer and related tools to deploy the Adobe Acrobat for SharePoint and OneDrive.

Supported browsers

The Adobe Acrobat for SharePoint and OneDrive is supported on all modern browsers such as Microsoft Edge, Chrome, Firefox, and Safari.

Alertă:

Beginning October 1, 2021, Acrobat tools will no longer support Internet Explorer and Microsoft Edge Legacy browsers.

Notă:

The Document Cloud integration will not work if third-party cookies are blocked in the browser. Ensure that third-party cookies are unblocked for the browser you are using.

Problem: Microsoft Edge browser security zone protected mode issue.

A security zone issue arises if your Microsoft Office 365 server and the Document Cloud server are in two different security zones and one of those zones is running in protected mode and the other zone is not running in protected mode. In this configuration, the Microsoft server is not able to communicate with the Adobe server and the session cookie fails to validate your session.

Solution

To fix this issue, make sure that you either follow solution 1 or solution 2 as mentioned below:

Notă:

The administrator has to enforce this configuration for all the users, else the users have to configure the browser settings manually.

Solution 1: None of the server URLs are listed in the trusted zone.

Make sure that none of the server URLs are listed in the trusted zone. If it is listed, remove it from the trusted zones list.

Solution 2: Configure your browser by adding all the server URL entries to the trusted sites zone.

To add a site to the Internet trusted sites zone perform the following steps:

Open the Control Panel and double-click Internet Options.
Click the Security tab in the Internet Properties dialog box.
Click Trusted Sites > Sites.
Add *.microsoftonline.com to the Trusted Zone if it is not already added.
Add the below Adobe server address to the Trusted Zone if it is not already added.
*.adobe.com
*.acrobat.com
*.adobe.io
*.adobelogin.com
Close the Trusted Sites dialog box. Click OK.

A limitation in the Edge browser is the security zone protected mode issue where two servers are configured with different security zone or protected mode settings.

Add the site https://adobe.io to the list of exceptions in the browser's privacy settings. To add the site, do the following:

In the Edge browser, click the options () icon in the top-right corner, and then click Settings.
Click the menu () icon > Privacy And Services.
Click Exceptions.
Click Add A Site. Enter the address https://adobe.io, and click Add.

Deploy Adobe Acrobat for SharePoint and OneDrive

Follow the steps below to deploy Adobe Acrobat for SharePoint and OneDrive account.

Go to Microsoft 365 Admin center and log in using your credentials.
From the navigation menu on the left, go to Settings > Integrated apps, and then select Get apps.
In the admin center AppSource window, search for Adobe Acrobat for Microsoft 365. From the search results, locate Adobe Acrobat for Microsoft 365 and click Get it now.
In the dialog that appears, click Deploy.
In the Deploy New App window, select Adobe Acrobat for Microsoft 365, and then click Next.
You can add the users you want the app to be deployed to. Select the desired option and click Next.
Acrobat app requests permissions before deployment. Click Accept permissions.
A new app permissions window pops up. Enter your Microsoft login credentials if prompted, and then click Accept.
The Deploy New App window confirms the Permissions accepted. Click Next.
To Review and finish deployment, click Finish deployment.
Click Done when the deployment is completed.

You will see Adobe Acrobat for Microsoft 365 listed in the list of Integrated apps.

Manage your installation

The user management is currently not supported in Azure Active Directory, even though the Adobe Acrobat for SharePoint and OneDrive is visible in it.

Alternative method for deploying Adobe Acrobat on SharePoint and OneDrive

If Adobe Acrobat isn't visible after 24-48 hours, deploy it using this method.

Navigate to the URL: https://documentcloud.adobe.com/o365pdf/start.html.
Select the Install & Configure button below the SharePoint OneDrive section.
Select Continue in the Note For Admin dialog box.

Notă:

If you're signed in as an individual user, you'll still see the Note For Admin message. Select Continue, as this does not apply to you.
The Microsoft online login page is displayed. Sign in with your credentials.
The application permission window is displayed. Do one of the following:
- If you're logged in as an administrator and want to deploy the application to your account only, select Accept.
  In this case, you have the option to deploy the application later to all users of the tenant. For more information, see Deploy to all users.
- If you're logged in as an administrator and want to deploy the application to your account as well as all users of the tenant, select the checkbox Consent On Behalf Of Your Organisation, and then select Accept.
- If you're logged in as an individual user, you won't see the Consent On Behalf Of Your Organization option in the permissions dialog. Select Accept.
Notă:
The application does not modify any permissions and requires your consent for the following purpose:

User profile access.

Access token for file handling operations.
The Adobe Acrobat for SharePoint and OneDrive deployment is completed, and a confirmation message is displayed in the green bar. Generally, due to caching, it takes up to 48 hours to display the Adobe Acrobat for SharePoint and OneDrive.
You can deploy the application to all the tenant users after the deployment is completed for your account. In the installation confirmation window, select Deploy To All Users.
In the Deploy the Acrobat App To All Tenant Users dialog box, click Continue.
Sign in with your Microsoft login credentials if prompted.
In the permissions dialog box, click Accept.

The Adobe Acrobat for SharePoint and OneDrive deployment is completed, and a confirmation message is displayed in the green bar. Microsoft caching infrastructure delays the deployment of the app. Generally, it takes up to 48 hours to display the Adobe Acrobat for SharePoint and OneDrive in your user's account.

Uninstall Adobe Acrobat for SharePoint and OneDrive

Sign in to https://portal.azure.com with your Microsoft admin account.
In the left pane, click Azure Active Directory > Enterprise Applications.
Click All Applications. From the list of deployed applications, click Adobe Document Cloud.
Click Properties, and then click Delete.

Notă:

Microsoft caching infrastructure delays the deletion of the app. It might take upto 24 to 36 hours for the Adobe Acrobat for SharePoint and OneDrive to be removed from your account. After 24 to 36 hours, log out and log in back to your OneDrive and SharePoint account. The Adobe Acrobat for SharePoint and OneDrive is removed.

Frequently asked questions

Installation

To install Adobe Acrobat for SharePoint and OneDrive to your tenant users, go to the URL https://documentcloud.adobe.com/o365pdf/bookmark.html, and click Deploy To All Users.
For more information, see Deploy the application to all users.

Once the app is installed, Adobe Acrobat web becomes the default PDF experience in Sharepoint & OneDrive. In the list of files, users will now see an Adobe icon instread of the default PDF icon.

Upon file selection, users now see a Document Cloud button in the command bar to convert, export, or combine. All users will see this button, irrespective of their current subscription status.

When your tenant user opens a PDF, the PDF opens in the embedded Adobe Acrobat viewer.

Using the free and paid features

Your tenant users do not need an Adobe Acrobat subscription, or an Adobe ID to view the PDFs, view bookmarks, search a PDF, or comment and annotate PDFs. Once you have installed Adobe Acrobat for SharePoint and OneDrive across the tenant, all the tenant users automatically have access to these application features and can use it.
To Create, Organize, Combine, or Export a PDF, the tenant users will need an Adobe Acrobat subscription, and an Adobe ID. Even though all users can see these options in their respective accounts, only the users with an active subscription will be able to use these functions.

Data and security

Your documents are stored in their original location on Sharepoint or OneDrive. Actions such as viewing, commenting, and search occurs on your machine. Any changes made are saved to your Sharepoint or OneDrive account. If you create, organize, combine, or export a document, it is sent to the Adobe Document Cloud servers for transient processing from where It is deleted within 24 hours. The modified document is saved back to your Sharepoint or OneDrive account.

When an individual user installs the Adobe Acrobat for SharePoint and OneDrive application from AppSource or the Adobe website, only the contact information is shared with Adobe for marketing purposes. If an administrator installs the application across the tenant, none of the tenant users contact information is shared with Adobe.

Other

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Configuring Adobe Acrobat for SharePoint and OneDrive

Supported browsers

Problem: Microsoft Edge browser security zone protected mode issue.

Solution

Solution 1: None of the server URLs are listed in the trusted zone.

Solution 2: Configure your browser by adding all the server URL entries to the trusted sites zone.

Deploy Adobe Acrobat for SharePoint and OneDrive

Manage your installation

Alternative method for deploying Adobe Acrobat on SharePoint and OneDrive

Uninstall Adobe Acrobat for SharePoint and OneDrive

Frequently asked questions

Installation

Using the free and paid features

Data and security

Other

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Configuring Adobe Acrobat for SharePoint and OneDrive

Supported browsers

Browser configuration for Microsoft Edge Legacy

Browser configuration for chromium-based Microsoft Edge

Deploy Adobe Acrobat for SharePoint and OneDrive

Manage your installation

Alternative method for deploying Adobe Acrobat on SharePoint and OneDrive

Steps to deploy Adobe Acrobat on SharePoint and OneDrive

Uninstall Adobe Acrobat for SharePoint and OneDrive

Frequently asked questions

Installation

As an admin, can I install Adobe Acrobat for SharePoint and OneDrive to selected users, or user groups?

I installed the application to my admin account. Where do I go to install it for my tenant users?

Can I install the application to my account as an individual user?

What will my tenant users see once Adobe Acrobat for SharePoint and OneDrive is installed?

As an administrator, how do I ensure any recently added users also access the plug-in?

Can I uninstall the Adobe Acrobat for SharePoint and OneDrive application for selected users or user groups?

Why does it take 24-48 hours for the Acrobat App to start working?

The application shows up in Sharepoint and OneDrive but not in the recent files section.

Using the free and paid features

Is the Adobe Acrobat subscription required for the users to use the application?

My users have an active subscription, but still cannot use the paid features?

Where is the best place to send my users for how-to documentation?

Data and security

Where are my documents stored when I use this application?

What data is sent to Adobe when I use the application?

Other

Where do I file a support ticket for any technical issues with the application?

How to submit feature requests, or ideas for improvement to Adobe?

More like this

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