There are two potential reasons why someone would be receiving an error message that reads "Your email and password do not match. Please try again." when logging in to the Adobe Sign web site:
In all cases, the only method forward is to reset your password using the Forgot Password? link directly under the error message.
Clicking the link opens the Forgot your password? text box where you can enter your email address and click Submit.
A success message displays indicating that an email has been sent to reset your password.
The email address that is being used is explicitly stated in the message. Please verify that the email is correct.
In most cases you will get an email with a link for you to change your password:
If you get an email indicating that your account is deactivated, you will need to contact your account administrator.