Understand transaction limits

Adobe Sign transaction limits

Adobe Sign currently limits transactions based on the service level of the sending party per the table below:

 

Transactions/ User License/ Year

File size/ Upload

Pages/ Transaction

Signers/ Transaction

KBA Transactions

Phone Auth Transactions

Single User (Individual)

150

10 MB

100

10

0

0

Multi-User for teams (Small Business)

150

10 MB

100

25

0

0

Business

150

(See below)

10 MB

100

25

0

0

Business VIP

150

(See below)

10 MB

100

25

50

50

Enterprise

150

(See below)

10 MB  

500

25

50/yr 

50/yr

Enterprise VIP

150

(See below)

10 MB 

500

25

50

50

Transactions/Adobe  Sign user:  A transaction occurs each time an electronic document or collection of related electronic documents is sent to an End User through Adobe Sign

Adobe Sign plans sold as user licenses include 150 transactions per user per year unless otherwise stipulated in your contract.  Learn more about  Adobe  Sign’s  Use  Limitations.

Business and enterprise-level customers that process a high volume of transactions, or that require a site license, can speak to their sales agent about buying a total volume of transactions with unlimited users.

File size/Upload: Adobe Sign limits the size of each file uploaded.

If you attempt to upload a document outside this bound, you get an error under the file that says "Upload limit exceeded."

Pages/Transaction: The whole transaction (all files merged together) has a total page limit.

If you attempt to send a document that is larger than your account set limit, you get the error "Adobe Sign was unable to create your agreement because the document(s) exceeded your page limit."

Signers/Electronic transaction: The number of people who can sign an electronic signature transaction varies for each level of service.

Single-user, multi-user for teams, and business service levels have hard caps to the total number of signers their transactions can include.

KBA transactions: Knowledge-Based Authentication is an advanced form of signer verification that is enabled at the business and enterprise-level of service.

Phone Authentication transactions: Phone Authentication transactions are an advanced form of signer verification that is enabled at the business and enterprise levels of service.

Notă:

Rate throttling information can be found in the Adobe Sign FAQ.

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