Unable to assign a badge

Sök

Senast uppdaterad den 13 okt. 2021

Viktigt:

Captivate Prime Learning Programs are renamed to Learning Paths. This change happens immediately after the October 2021 release and the terminology of Learning Path is reflected for all roles.

Issue

Even after completing a course or training, a badge does not get awarded as expected.

Description

After a learner completes a Course/Learning Program/Certification, the badge does not get awarded to the learner.

Cause

The badge that is assigned to the Learning Object is added after the learner has completed the Learning Object.

In the earlier version, a badge could not be added later, if there was no badge assigned to a Learning Object at the time the learner completed the Learning Object.

In current versions, the feature is available.

Resolution

If a learner experiences the issue, try the steps below:

Course/Learning Program

Log in as administrator.
Open the relevant Learning Object (Course/Learning Program).
Click Instances > Badge.

View a badge
Remove the badge from the Learning Object and click Save.
Reassign the badge to the Learning Object and click Save.

This step will assign the badge to all learners enrolled for the Learning Object.