Adobe Experience Manager: Cloud Service | Product Description

Effective as of November 8, 2022

AEM Sites is a content and experience management platform for delivering digital cross-channel customer experiences. AEM Sites enables Customer to create and manage digital experiences at scale across all channels.

AEM Sites: Product Limitations

• Content Requests. Customer may use up to the number of Content Requests authorized in the Sales Order.  
• Concurrent Users. Customer may use:
  • up to 20 Concurrent Users with AEM Sites licensed up to 5 million Content Requests; or
  • up to 40 Concurrent Users with AEM Sites licensed for 5 million or more Content Requests. 
• Environments. Customer may deploy 1 Production Environment, 1 Stage Environment and 1 Development Environment, all sharing the same code repository.
• Network capacity. Where the monthly size average of all licensed Content Requests exceeds 10 MB payload per request, Customer must license additional network capacity.
• Storage. Customer may use Storage up to 1 terabyte for the Production Environment, 1 terabyte for the Stage Environment and 200 gigabytes for the Development Environment.
  
• Additional Capabilities. AEM Sites includes a license to use Content Fragments and Media Library which are part of the AEM Assets user interface, and Experience Fragments.

What are Adobe Experience Manager Assets (“AEM Assets”) and Adobe Experience Manager Assets Essentials (“AEM Assets Essentials”)? 

AEM Assets is a digital asset management system that enables Customer to store, discover, share and distribute digital assets; AEM Assets Essentials is a lightweight edition of AEM Assets. With either AEM Assets or AEM Assets Essentials, users can manage, store, and access images, videos, documents, audio clips, and rich media for use on the web, in print, and for digital distribution.

AEM Assets: Product Limitations

• Standard Users. Customer may use up to the number of Standard Users authorized in the Sales Order.
• Light Users. Customer may use up to 500 Light Users.
• Environments. Customer may deploy 1 Production Environment, 1 Stage Environment and 1 Development Environment, all sharing the same code repository.
• Storage. Customer may use Storage: 
  • up to 1 terabyte for the Production Environment, 1 terabyte for the Stage Environment and 200 gigabytes for the Development Environment with AEM Assets licensed for 10 to 24 Standard Users; and
  • up to 5 terabytes for the Production Environment, 5 terabytes for the Stage Environment and 200 gigabytes for the Development Environment with AEM Assets licensed for 25 or more Standard Users.
• Brand Portal. Customer may access and use Brand Portal. Brand Portal includes up to 10 terabytes of Brand Portal on-demand storage.
• Smart Content Services. Customer may access and use Smart Content Services.
• Additional Limitations. AEM Assets does not include a license to use Experience Fragments, Content Fragments or Content Services.

AEM Assets Essentials: Product Limitations

• Essentials User. Customer may use up to the number of Essentials Users authorized in the Sales Order.
• Consumer User. Customer may assign up to 100 Consumers Users.
• Storage. Customer may use up to 1 terabyte of Storage.
• Additional Limitations. Assets Essentials does not include a license to use Experience Fragments, Content Fragments or Content Services.

What is Adobe Experience Manager Forms ("AEM Forms")?

AEM Forms is an enterprise document and form platform that enables Customer to capture and process information, and deliver personalized communications. AEM Forms extends business processes to a mobile workforce and clients by broadening service access to users equipped with a desktop, laptop, smartphone, or tablet. An AEM Forms Cloud Service Base Package means a configuration listed in the table below, as identified in the applicable Sales Order. AEM Forms Cloud Service Base Packages include the below infrastructure and entitlements. Document Renditions or Form Submission add-ons, listed further below, provide only additional volume without additional infrastructure or other entitlements, except as otherwise specified.

AEM Forms Cloud Service Base Packages

AEM Forms: Submissions – Product Limitations

(Note: The line-item in a Sales Order may omit the word “submissions.”)

• Form Submissions. Customer may use up to the number of Form Submissions authorized in the Sales Order.
• Concurrent Users. Customer may use:
  
  • up to 20 Concurrent Users with AEM Forms licensed up to 750,000 Form Submissions per year; or
    
  • up to 40 Concurrent Users with AEM Forms licensed for 750,000 or more Form Submissions per year.
    
• Document of Record. Customer may use, on average, 2 Documents of Record associated with each licensed Form Submission per year; not to exceed a total aggregate of two times the number of licensed Form Submissions per year.
  
• Environments. Customer may deploy 1 Production Environment, 1 Stage Environment and 1 Development Environment, all sharing the same code repository.
  
• Network Capacity. Where the monthly size average of all licensed Form Submissions exceeds 10 MB payload per request, Customer must license additional network capacity.
• Storage. Customer may use Storage up to 1 terabyte for the Production Environment, 1 terabyte for the Stage Environment and 200 gigabytes for the Development Environment.
• Automated Forms Conversion Service. Customer may access and use Automated Forms Conversion Service.
• AEM Forms Designer. Customer may access and use copies of AEM Forms Designer on desktop or laptop Computers only in conjunction with AEM Forms.
  
• Additional Capabilities. AEM Forms includes a license to use Media Library and Fonts. Customer may embed copies of the font software distributed to Customer for use with AEM Forms into Customer’s documents only for the purpose of printing and viewing documents.

AEM Forms: Renditions - Product Limitations

• Document Renditions. Customer may use up to the number of Document Renditions authorized in the Sales Order.
• Concurrent Users. Customer may use:
  • up to 20 Concurrent Users with AEM Forms licensed up to 10 million Document Renditions per year; or
  • up to 40 Concurrent Users with AEM Forms licensed for over 10 million Document Renditions per year.
• Environments. Customer may deploy 1 Production Environment, 1 Stage Environment and 1 Development Environment, all sharing the same code repository.
• Network Capacity. Where the monthly size average of all licensed Document Renditions exceeds 25 MB payload per request, Customer must license additional network capacity.
• Storage. Customer may use Storage up to 1 terabyte for the Production Environment, 1 terabyte for the Stage Environment and 200 gigabytes for the Development Environment.
• Automated Forms Conversion Service. Customer may not access and use Automated Forms Conversion Service without purchasing the “AEM Forms Submissions Add-on to Renditions” add-on.
• AEM Forms Designer. Customer may access and use copies of AEM Forms Designer on desktop or laptop Computers only in conjunction with AEM Forms.
• Additional Capabilities. AEM Forms includes a license to use Media Library and Fonts. Customer may embed copies of the font software distributed to Customer for use with AEM Forms into Customer’s documents only for the purpose of printing and viewing documents.
   

Add-Ons

Add-Ons: Product Limitations

Sandbox. Sandboxes may be licensed independently for non-production use cases only, and not to perform any features or functions of AEM Sites, AEM Assets or AEM Forms. Each environment included with a Sandbox is limited to 200 gigabytes of Storage. A Sandbox environment will automatically be hibernated if no activity is detected in a Sandbox environment for 8 hours (“Hibernation Mode”). The Production Environment included with a Sandbox is deleted after 6 months of being in continuous Hibernation Mode, after which time the Production Environment can be recreated by Customer. Sandboxes do not support a customer-provided content delivery network.

Development Environment. Additional Development Environments may only be added to the non-production environment of AEM Sites, AEM Assets or AEM Forms and may not be used independently to perform any features or functions of AEM Sites, AEM Assets or AEM Forms. Development Environments must be licensed separately for use with a designated Production Environment sharing the same code base, and may not be shared across multiple AEM Sites, AEM Assets or AEM Forms deployments. Each additional Development Environment includes up to 200 gigabytes of Storage. Development Environments do not auto-scale to support additional capacity and may not be used for high volumes or load testing.

Storage. Storage may be added to the Production Environment, Stage Environment or Development Environment of AEM Sites, AEM Assets or AEM Forms.

Enhanced Security. Enhanced Security may be added to AEM Sites, AEM Assets, AEM Forms, and AEM Screens. Customer may only enable Enhanced Security in Cloud Manager for the product solutions and specific programs for which Customer purchased Enhanced Security. Customer cannot change which programs Enhanced Security is attached to after program creation in Cloud Manager. If Customer wishes to add or remove Enhanced Security to/from an existing program, Customer must start over in a new program (i.e., create a new program in Cloud Manager).

Concurrent User. Concurrent User packs may only be added to AEM Sites or AEM Forms. Concurrent User Packs must be licensed separately for each AEM Sites or AEM Forms deployment and may not be shared across multiple AEM Sites or AEM Forms deployments. 

Commerce Integration Framework. Commerce Integration Framework may only be added to AEM Sites. Customer may use up to the number of Content Requests authorized in the Sales Order. When integrating with a third-party e-Commerce platform, Commerce Integration Framework includes use of I/O Runtime On-demand Services. Customer is entitled to use up to 1 Unit of I/O Runtime for each licensed quantity of up to 8 million Content Requests, or multiple thereof (i.e., any licensed quantity between 1 million and 8 million Content Requests entitles Customer to 1 Unit; any licensed quantity between 9 million and 16 million Content Requests entitles Customer to 2 Units). Customer may license additional I/O Runtime capacity by licensing the Adobe Developer App Builder Add-on.

Asset Share. Asset Share may only be added to AEM Assets. Assets Share must be licensed separately for each AEM Assets deployment and may not be shared across multiple AEM Assets deployments. Asset Share includes the use of AEM Sites functionality only for the construction of a custom media portal to facilitate the distribution of Customer’s digital assets stored within AEM Assets to internal and external groups.

Light User. Additional Light Users may only be added to AEM Assets to access Asset Share and Brand Portal.

Dynamic Media. Dynamic Media may be added to AEM Sites or AEM Assets. Dynamic Media is provided with 1 terabyte of aggregate on-demand storage. Access to some of the features and functionality included in Dynamic Media may be provided through alternate interfaces, which may be branded as Adobe Scene7 or Dynamic Media Classic. Adobe may, at its sole discretion, update the branding of the alternate interfaces and consolidate such features and functionality into a single access interface. When Dynamic Media is licensed as an add-on to AEM Sites, Customer may access and use AEM Assets within the AEM Sites environment only for Customer Content to be delivered by Dynamic Media.

Cloud Service Dynamic Media Storage. Cloud Service Dynamic Media Storage may only be added to Dynamic Media. 

AEM Screens. AEM Screens may only be added to AEM Sites or AEM Assets. AEM Screens is licensed per Player and must be licensed in a quantity equal to the total number of Players where the AEM Screens functionality, or any portion thereof, is being used or was previously activated (even if not continuously in use). AEM Screens does not include any Players or the integration, maintenance and operation of the Players. When AEM Screens is added to AEM Assets, AEM Screens includes AEM Sites functionality only to be used to facilitate Customer’s use of AEM Screens.

Adobe Developer App Builder. Adobe Developer App Builder may be added to AEM Sites, AEM Assets and AEM Forms, and may be used to develop integrations with Adobe APIs licensed to Customer. Adobe Developer App Builder is licensed per pack which includes:

• I/O Runtime: 12 million Invocations per year;
• Custom Events: 0.6 million Custom Events per year;
• Content delivery network (CDN): 10 terabytes per year;
• Cloud File Storage: 1 terabyte per year; and
• Key-value Storage: 900 Request Units per second.
  

Content Automation. Content Automation may only be added to AEM Assets. Each Content Automation pack entitles Customer to use up to 1,000,000 Asset Operations per year to access the Content Automation Services.

AEM Forms Renditions Add-on to Submissions. AEM Forms Renditions Add-on to Submissions may only be added to the “AEM Forms: Cloud Service Submissions” Base Package.

AEM Forms Submissions Add-on to Renditions. AEM Forms Submissions Add-on to Renditions may only be added to the “AEM Forms: Cloud Service Renditions” Base Package. Purchasing AEM Forms Submissions Add-on to Renditions entitles Customer to use Automated Forms Conversion Service for the affected AEM Forms Cloud Service Renditions Base Package.

AEM Forms Add Submissions Volume. AEM Forms Add Submissions Volume may only be added to the “AEM Forms: Cloud Service Submissions” Base Package.

AEM Forms Add Renditions Volume. AEM Forms Add Renditions Volume may only be added to the “AEM Forms: Cloud Service Renditions” Base Package.

AEM Guides. AEM Guides may only be added to AEM Assets. Customer may use up to the number of Guides Users and Guides Reviewers authorized in the Sales Order. AEM Guides includes up to 1 terabyte of additional Storage for each AEM Assets deployment where AEM Guides is licensed and deployed. Customer may license additional storage by licensing the Storage Add-on. AEM Guides was formerly branded as “XML Documentation,” and any references to XML Documentation within the user interface should be interpreted as a reference to AEM Guides.

Essentials User. Additional Essentials Users may be licensed for use with AEM Assets Essentials.

Consumer User. Additional Consumer Users may be licensed to access and use the Asset Selector feature.

Adobe Learning Manager. Adobe Learning Manager (ALM) may only be added to AEM Sites. An ALM account must have at least one Admin at all times. An Admin license may be reassigned from one individual to another. Users of ALM must be authorized by Customer and may not be under 13 years old. For the purposes of ALM:

• Admin means an ALM User or MAU with additional privileges to administer ALM. Admins may designate ALM Users or MAUs to upload content into the On-demand Service and allow designated ALM Users or MAUs to view and track user completion and course results of other ALM Users or MAUs.
• ALM User means a single identified user that is granted access to use ALM for engaging with training modules and accessing their individual account. ALM User is typically chosen as the licensing metric where individuals require long-term continuous access to ALM. In the event Customer’s total number of ALM Users exceeds the licensed number, Customer must license additional ALM Users.
• Monthly-Unique Active User (MAU) means a single identified user who, in a given calendar month, consumes, downloads, or access training content or otherwise participates in ALM such that their attendance is recorded. MAU is typically chosen as the licensing metric where individuals do not require long-term continuous access to ALM. MAUs are sold in yearly quantities, beginning and ending on the License Term Start Date and anniversary thereof, as applicable. Recorded attendance for a single individual in two different calendar months constitutes two separate MAU units. Unused MAU units expire at the end of each anniversary of the License Term Start Date and do not carry over.

Definitions

Add-on(s) means additional Products and Services that may be licensed by Customer and identified on the Sales Order.

API Call means a HTTP application program interface (API) request to get or change data by an application that is using an HTTP client to make the request. 

Asset Operation means one API Call to a single Content Automation Service for application to a single asset. An Asset Operation does not include a status “polling” call.

Brand Portal  means the Brand Portal On-demand Service. Brand Portal operates in a multitenant environment outside of the AEM Assets environment. As a result, Brand Portal is not provided under the Minimum Uptime Percentage of AEM Assets. 

Concurrent Users means the number of Users logged in and active (i.e., performing at least one operation) in the Production Environment of AEM Sites or AEM Forms, as applicable, within the same thirty-minute time period. The out-of-the-box, non-customized AEM Sites and AEM Forms deployed as a Cloud Service have been scoped to support a specified number of Concurrent Users (as detailed in the description of AEM Sites and AEM Forms) based on the average User-driven load placed on the Production Environment. If the number of Concurrent Users at any point exceeds the number of Concurrent Users specified in the description of AEM Sites or AEM Forms, or Customer’s average User-driven load placed on the Production Environment exceeds Adobe’s pre-scoped average, Customer may experience performance limitations during authoring activity. If Customer’s average User-driven load placed on the Production Environment is less than Adobe’s pre-scoped average, Customers’ AEM Sites or AEM Forms deployment may support more than the specified number of Concurrent Users (as detailed in the description AEM Sites and AEM Forms).

Consumer User means a user who may browse, select, and use assets from AEM Assets Essentials using the Asset Selector feature.

Content Automation Services means the out-of-the-box and Customer-developed Content Automation features using the Photoshop API, Lightroom/Camera Raw API, and Sensei Image Cutout Services included with Content Automation.

Content Fragments means a unit of structured content with content elements whose interrelationships are defined in a content model.

Content Requests means a request coming into AEM Sites or any Customer provided caching system (e.g., content delivery network) to deliver content or data in either HTML format via Page Views (e.g., pages and fragments) or JSON format via API Calls (e.g., headless). Content Requests are counted either as a Page View or 5 API Calls, measured at the ingress of the first caching system to receive a Content Request. Content Requests exclude: (a) requests or activity initiated by or on behalf of Adobe for the sole purpose of providing the Products and Services; and (b) Adobe-identified user agent traffic from bots, crawlers, and spiders related to common search engines and social media services.

Content Services means a set of capabilities to expose user-defined content through APIs in JSON format.

Custom Event means an event generated and published by Customer through Adobe Developer App Builder to integrate with Adobe applications in a bi-directional flow. Each Custom Event payload is limited to 64KB.

Development Environment means the non-production environment for performing development functions such as designing, coding, testing and quality assurance. 

Document Rendition means the rendering of a Document by combining a template and data, digitally signing or certifying a Document, or the conversion of a Document from one format to another, regardless of the length or final format of the Document.

Document of Record means a pdf representation of the form that is generated upon submission which may be downloaded by the end user submitting the form or archived by the Customer.

Essentials User means a user who may use or access all of the capabilities of AEM Assets Essentials to perform asset management operations, including bulk upload, review and approval of assets, and digital asset governance. Essentials Users may also access and use the Asset Selector feature.

Fonts means fonts identified as “Licensed for print and preview embedding” here: http://www.adobe.com/products/type/font-licensing/additional-license-rights.html.

Form Submission means the submission of data from any form of any type authored by AEM Forms that results in the submission of data to a database, or other storage repository, regardless of location. Where a form consists of multiple pages or panels, a submission of the form is considered a single Form Submission. Partially completed forms do not count as Form Submissions; only the final form submission is considered a Form Submission.

Guides Content means content which is created, edited, and managed in AEM Guides including DITA topics, DITA maps, and related assets (e.g., images, multimedia, document schema and other configuration files).

Guides Reviewer means a named User whose use of Guides Content is limited to review-type tasks, which may include annotating, providing comments, and approving Guides Content.

Guides User means a named User who, in addition to the capabilities of a Guides Reviewer, may contribute to or manage the Guides Content, including creating, translating, publishing, and creating renditions of, Guides Content.

Invocation means an action that takes place in 0.5 seconds using 1 gigabyte memory space.

Light User means an individual who may use or access Asset Share and Brand Portal. Light User licenses may not be used concurrently (i.e., the same login ID may not be used by more than one User or Computer at a discrete moment in time) or by multiple Users.

Media Library means the following functionalities available in AEM Assets for use at the individual digital asset level: storage of ready to use digital assets in support of Customer’s web content management system and enterprise document and form use cases; managing metadata properties under the Properties Basic tab; accessing the Timeline features (including viewing Comments, managing asset Versions, starting Workflows and viewing Activities); adding comments via the Annotate icon; managing static Renditions; for web and digital usage. Use of any other features of AEM Assets requires a full AEM Assets license.

Page View means a single view of an email or web page of an internet site, including application screen views, application screen states, mobile web pages, and social network pages. Page Views occur each time a web page is loaded or refreshed, an application is loaded, or when content renders or is shown through an opened or viewed email. With respect solely to Dynamic Media, (a) Page Views are further counted any time a request triggers activity at the origin and/or cache service, and (b) Page Views are counted on all of Customer’s internet sites, applications, mobile web pages, and social network pages, irrespective of Dynamic Media use.

Player means a digital media computer on which the AEM Screens application is installed for the purpose of managing content and experiences on a display panel. One Player may only drive up to two displays and may not be used to re-broadcast content to more displays.

Production Environment means the environment that makes content available to Customer’s intended audience. 

Request Unit means a performance currency abstracting the system resources such as CPU, IOPS, and memory that are required to perform the database operations supported by Key-value Storage.

Sandbox means a program for deploying disposable instances of a Development Environment, a Stage Environment and a Production Environment for non-production use cases (e.g. proof of concept, demos and training). Sandboxes and the included environments are not provided under the Minimum Uptime Percentage of AEM Sites or AEM Assets.

Smart Content Services means the Smart Content Services On-demand Service. Customer may elect to send its tagged images to Smart Content Services for processing. Customer acknowledges that such processing will enable Smart Content Services to learn and more closely replicate Customer’s tagging methodology when processing future images. Smart Content Services operates in a multitenant environment outside of the AEM Assets environment. As a result, Smart Content Services is not provided under the Minimum Uptime Percentage of AEM Assets.

Stage Environment means the environment used to validate application changes before being pushed to the Production Environment via a deployment pipeline. 

Standard User means an individual (either an employee or temporary worker of Customer) who may use or access the Products and Services, and includes individuals who may access the Products and Services programmatically (such as through the use of an API) for any purpose. Standard User licenses may not be used concurrently (i.e., the same login ID may not be used by more than one Standard User or Computer at a discrete moment in time) or by multiple Standard Users.

Storage means the total combined storage available, at any one time, for all active data in the Production Environment, Stage Environment or Development Environment. For AEM Assets Essentials, Storage means the total combined storage available, at any one time, for all active data and content in AEM Assets Essentials.

Unit means 1 million GB-seconds per month.