Troubleshooting Linking Account to Marketing Cloud
Common Account Linking Errors
- “ERROR Your account cannot be linked because it is not assigned to a company”.
- “ERROR Your account could not be linked: Your Adobe ID user is already linked to this company with the legacy user.”
- “ERROR An unexpected error occurred while linking your account.”
- “ERROR Your account could not be linked: Your company is not yet enabled for the Marketing Cloud. You may request access here. Error: Organization missing."
If the company has already been provisioned for the Marketing Cloud, the error is a provisioning issue. For resolution to any of errors listed above, contact support.
If the login company has not been provisioned for the Marketing Cloud, follow the instructions here.