Issues with retiring a Learning Program

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Caution

Captivate Prime Learning Programs are renamed to Learning Paths. This change happens immediately after the October 2021 release and the terminology of Learning Path is reflected for all roles.

Issue

A Learning Program automatically gets retired.

Cause

There are situations where a Learning Program has retired without an Administrator/Author retiring the LP explicitly.

This issue occurs because a Learning Program is a collection of courses. The higher order trainings retire, if any of the courses within it contains a retired instance or the course instance retires.

Resolution

To check the course that contains a retired instance, follow the steps below:

  1. Log in as an administrator and launch the relevant Learning Program.

  2. Click Instances > Courses. The page lists all the courses that are a part of this Learning Program. You will be able to see the course that contains a retired instance. 

    Retired instance course
    View retired instance course

  3. Once you have figured out the course instance that has retired, click Courses > Open the course. 

  4. Click Instances. On the retired instance, click Edit and then edit the completion date to a future date to which you want the instance to retire. 

    Completion date
    Edit completion date

  5. Once completed, click the drop-down as shown in the image below. Then click Reopen Instance.

    Reopen instance
    View Reopen Instance

  6. Visit the relevant Learning Program. Click Instances and execute the previous step to reopen the instance of the Learning Program.

 
 
 

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