Sign in to your Adobe Sign Privacy Admin account.
Objective
Administrators have two options to delete an agreement from the Adobe Sign system:
- Deletes agreements automatically after they reach a terminal state (completed, abandoned, or expired)
- Deletion takes place after an Admin established time span
Explicit deletion via GDPR tools:
- Requires a Privacy Admin to find and explicitly delete an agreement
- Entirely manual
Only Privacy Admins can use GDPR tools, and they can only delete agreements that have been generated by a user in their account.
- Non-Admin users that need to delete an agreement must contact their local Admin team.
- Support may not delete agreements from the system
- Admins do not have the authority to delete agreements that are sent from users in a different account.
- Users that want to hide agreements from their view (vs deleting them) may do so under their own authority on the Manage page.
Environment
Adobe Sign UI
Solution
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Navigate to the Privacy interface: Account > Privacy
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Search for the email address of the Sender of the agreement
- All agreement sent by the user will be returned
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Scroll through the agreements that are returned and find the one you want to delete
- The below image only returns one agreement for the sake of clarity. You should expect to return a larger list
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Single click the agreement to select it
- Optional - For completed agreements, it is strongly recommended that you click Download Agreement to download a copy of the agreement PDF before deleting it from the system.
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Click the delete icon (garbage can) to delete the agreement.
Pozor:Once deleted, the agreement cannot be recovered in any way.
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A challenge is presented to verify that you want to delete the agreement;
Click Delete Agreement to complete the request to delete the agreement.
A success message is displayed to verify that the deletion is underway
Additional information
- Only the agreements, which are not actively in-process, can be deleted.
- Agreements that are in-process must first be canceled/declined/expired
- Once a transaction has been deleted, it cannot be recovered