Deactivate a user in my account

An Account Admin can deactivate a User ID in an account. An inactive User ID cannot log in, send, or sign any documents and do not take up a seat in the account.  

When you have users leave the organization, deactivate their User ID in Adobe Sign admin console to secure that login against unauthorized access.

Deactivating the User ID prevents all login activities, but does not cancel or otherwise impact any agreements in process. All transactions on the User ID complete normally. Deactivation is purely a log in/access security measure.

Inactive users can also be reactivated at any time, with no harm to the User ID. However,  the user has to reset their password using the I forgot my password link on the login page.

Account Administrators can deactivate users at any time. Group Administrators can deactivate users if they have been given access to the ability to add users.

Inactive user on User list

Quick steps

  1. Navigate to Account > Users
  2. Click the Options menu, and select Show All Users
  3. Click the email address of the user
  4. Click Deactivate User
  5. Check the option presented to share their account to yours.
  6. Click Yes to complete the deactivation

Step-by-step

  1. To deactivate a user, log in as the account (or group) admin and navigate to Account > Users

    Click Show All Users under the Options menu

    Nav to Users
  2. All users are exposed.

    Find and single click the user you want to deactivate

    The Deactivate User link appears at the top of the list after a user is selected. Click the Deactivate User link

    DEactivate User Link
  3. After you click Deactivate User, you are presented with a confirmation page. The text of the confirmation affirms that you understand this user can no longer log in, or send or sign agreements.

    You are also asked if you want to view all the agreements in the inactivated account. This option is only available if you have account sharing enabled.

    Selecting this box establishes a one-way share that populates all the agreements from the inactivated user onto your Manage tab. You can cancel this share at any time.

    Once you're ready, click Yes, deactivate.

    Deactivate Challenge

    Note:

    You can come back, reactivate the user, and deactivate them again if you want to establish this share in the future.

  4. You are then returned to the User page

    A "Success" banner is displayed at the top of the page

    The user is updated in the list with an Inactive status

    Success Message

Tips from Support

  • Deactivated users cannot sign documents or login. If you need the user to sign documents, open a ticket with Support to have them remove the users from your account and reactivate them.

Note:

Ensure that the account admin is the one opening the case. For security purposes, only a request from the account admin will be fulfilled.

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