Troubleshooting & help

Common tasks

Unable to Log in?

  1. Please refer to this article for more information including what action you may need to take: Adobe Sign NA1 Post-Migration Troubleshooting
  2. Still unable to login? Please fill out this form, and Support will be able to evaluate the problem 

How do I e-sign a document?

E-signing a document is fast and easy. Learn how to sign a document.

How do I set up my account?

Learn how to configure your account in the quick setup guide.

How do I send a document for signing?

Follow these quick steps to send agreements and collect signatures.

How do I add a signature and other fields to a document?

Learn how to add signature and form fields to a document in Add form fields.

Can I cancel an agreement I've sent for signing or change who signs?

Yes. To learn how to change who signs, reset the expiration date, cancel an agreement, and set reminders, see Manage content.

Account management

How do I change my password?

Follow these easy steps to reset your password.

How do I add users to my account?

Watch this tutorial to learn how to add new users to your account.

How do I create groups in my account?

You access Group options on the Account tab. Learn how to create and manage groups in this brief tutorial.

Can I allow someone to view my agreements?

Yes. You can share your account with others. See Account sharing between users.

Does Adobe Sign support Single Sign-On (SSO)?

Yes, if your corporate network supports the SAML 2.0 protocol. For more information, see Enabling Single Sign-On with SAML.

Community

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