The Send tab is not available and the error message on login is "You are not authorized to send documents for signature. Please contact your account administrator."

This error message could be displayed because of the following reasons:

  • Your Account Admin has disabled your Adobe Sign Profile.

              Solution: Have your Account Admin reactivate your Adobe Sign Profile.

  • Your Account Admin has disabled the ability for your Adobe Sign Profile to send.

              Solution: Have your Account Admin reactivate the ability for your Adobe Sign Profile to send.

  • Your Adobe Sign Account has been deactivated due to a billing issue.

              Solution: Contact the Adobe Sign Accounting team for more information using the contact.html page.

This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 Unported License  Twitter™ and Facebook posts are not covered under the terms of Creative Commons.

Legal Notices   |   Online Privacy Policy