To remove the user form Account, the Account Admin to open a Support ticket with the request to remove the user from their account.
An Account Admin can deactivate a User's Profile in their account. For more information, see Deactivate Users.
Inactive user IDs cannot log in, send, or sign any document sent to them, nor do they take up a seat in the account. To see the Inactive users in your account, do the following:
If you want that user to be able to Sign agreements, request the Support team to reactivate that user as a Free User no longer associated with your account