How an Account Admin can remove a User's Profile from their Account


To remove the user form Account, the Account Admin to open a Support ticket with the request to remove the user from their account.

An Account Admin can deactivate a User's Profile in their account. For more information, see Deactivate Users

Inactive user IDs cannot log in, send, or sign any document sent to them, nor do they take up a seat in the account. To see the Inactive users in your account, do the following:

  1. Log in to the Adobe Sign website.

  2. Click the Users tab.

  3. Click Option Icon (three horizontal bars).

  4. Select Show All Users.


If you want that user to be able to Sign agreements,  request the Support team to reactivate that user as a Free User no longer associated with your account

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