Adobe Connect pre-meeting diagnostic test

 

The Adobe Connect pre-meeting test checks your computer and network connections, and helps you troubleshoot connection problems before your meeting begins.

You can access the pre-meeting test at the following URL pattern. See below for a list of all the links for the hosted clusters.

  • Hosted: https://[your_account_name].adobeconnect.com/common/help/en/support/meeting_test.htm
  • On-premise: https://[your_server_name]/common/help/en/support/meeting_test.htm

To use the pre-meeting test, you must have Adobe Connect application for desktop. If neither is installed, the pre-meeting test page displays the Adobe Connect Diagnostic Test dialog box.

Meeting test results when Adobe Connect and Flash Player are not installed
Adobe Connect diagnostic test

Problem? I do not see the pre-meeting test.

If you are having trouble using the pre-meeting test, check if any ad blockers have affected your analytics package, and other tracking scripts, from accessing your site. The Ad-blocking software, such as uBlock Origin, doesn’t just block ads but also prevents most tracking beacons used by analytics tools, such as Adobe Analytics, and others.

To troubleshoot this issue, make sure all pop-up blockers are turned off.

How to turn off pop-up blockers.

Web browsers that have blocked any pop-up windows will need to have this setting unblocked.   You will need to check the pop-up blockers are turned off. To do so, temporarily disable the pop-up blocker by following the below instructions:

For Google Chrome, go to Settings > Privacy and security > Site settings > Pop-ups and redirects. At the top, turn the setting to Allowed or Blocked.

For Firefox browser, go to Tools (top menu next to Help) > Options > Privacy & Security > Permissions. Next to Block pop-up windows, choose Exceptions.

For Internet Explorer, go to Tools > Pop-up Blocker > Turn off Pop-up Blocker.

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