Adobe provides developer resources to answer technical queries and help resolve issues raised by community members and users on Adobe I/O and product forums.
Developers who require dedicated support, can purchase a developer support plan, which allows them to work with Adobe product experts on the following areas:
Developers with support plans get quicker response and deeper investigation to confirm if any issue is arising due to a bug in an Adobe product.
This is an optional Creative Cloud Exchange benefit for developers who need developer level support. Members who were actively using Developer Support as part of the Technology Partner Program are encouraged to purchase one of these plans.
The support case bundles are valid for 12 months from purchase. Any unused cases are not refunded or credited. The plan is annual, however, if the cases are exhausted, a new plan can be purchased easily before the anniversary date.
The initial response time is one business day. Adobe makes the best effort to respond in a timely fashion, though it doesn’t guarantee a resolution to any issue or fix to bugs in a particular timeframe. Bug reports without a request for workaround don't consume a ticket.
To be able to resolve the bug, Adobe must reproduce the reported issue in its own environment. You can use Adobe Creative Cloud services or any commonly available online file sharing tool to share your sample files and assets. Adobe's mail server rejects the ZIP files that are shared through email.